Fraxl on User Interface, the Usability Lab and More on Pirates Of The Burning Sea Vault transcribes a conversation with Janice Von Itter, a User Experience Researcher at Flying Lab Software. They discuss her group's role in supporting the MMORPG by giving voice to players' ideas about game design, testing new features, and more. Word is they are in the process of deploying a UI "strike team" to overhaul the game's interface.