Microsoft is retroactively
extending the warranty period for Xbox 360s purchased in the United States
and Canada from 90 day to one year, as it is most everywhere else. This will
include refunds for those who have already paid for repairs that would have been
covered under this warranty:
REDMOND, Wash. - Dec. 22, 2006 - In a move
to benefit customers, Microsoft Corp. announced today that it will change the
Xbox 360 warranty from 90 days to one year from the date of purchase in the
United States and Canada. Microsoft extended the warranty in these territories
to be consistent with the standard one-year Xbox 360 warranty that is available
throughout most of the world. The news is reason to celebrate this holiday
season; it applies to both would-be purchasers and those who already have Xbox
360 and are still within their first year of ownership.
Effective today, the one-year warranty is now the standard for the Xbox 360
console. Customers who experience hardware issues with their Xbox 360 within one
year of purchase can have their consoles repaired at no cost. Moreover, the new
warranty policy is retroactive, so consumers who may have already paid for an
out-of-warranty Xbox 360 repair within one year of purchase will be eligible for
reimbursement of their console repair charges.
Customer satisfaction is a central focus and priority for the Xbox 360 system,
said Jeff Bell, corporate vice president of Global Marketing for the Interactive
Entertainment Business at Microsoft. In addition to jaw-dropping features such
as high-definition graphics, an amazing catalog of over 160 games, and social
online and entertainment experiences on Xbox Live., the Xbox 360 system now
offers this extended warranty upgrade. It is truly the industry's most
compelling home entertainment offering.
Customers who have already paid out-of-warranty repair charges within their
first year of ownership can expect reimbursement checks for the amount of their
console repair in approximately 10 weeks. Reimbursements will be automatically
distributed, so customers need not contact Microsoft. Customers who have
questions regarding this policy change or experience any hardware issues should
visit
http://www.xbox.com/en-US/support/contact where they can check their
warranty status, find troubleshooting information for common issues and find
Xbox support contact information.