A Letter to Our Players on the Anarchy Online Website is written by Andre Backen, president of Funcom, saying "this is time to share some thoughts and reflections with our community." The letter address the fact that, as he puts it, "Anarchy Online has become a highly controversial title," admitting that their MMORPG has become "the game everyone talks about when they are discussing bad launches and lack of customer service." The letter goes on to discuss what they plan to do to make the game better by keeping the community better informed going forward, and moves along to outline their priorities of what they are looking to address going forward, making specific mentions of bug exploits, balance issues, design "exploits," and customer support.