Cornered Rat Software's World War II Online has an "Open Letter to all WWII Online Community Members" from Jim Mesteller, president and CEO of Playnet. Along the way he makes the case for how hard they are working to create the promised WW2 Online game experience, while also addressing some of the problems folk have had with the game in this portion:

It is important to remember that with ‘Blitzkrieg’ we are just getting started. What we have now implemented in both gameplay features and support services is just the beginning of the WWIIOL campaign. We’ve got much more planned. Currently we are dedicated to quality and performance first. Of course we will bring you more ‘stuff’ as we can. We’re trying to get out another upgrade or two for WWIIOL before Playnet.com actually starts ‘pay-to-play’ service. Another significant upgrade should follow soon after ‘pay-to-play.’ I believe that we have made significant progress in improving all aspects of WWIIOL gameplay and support services, and we will continue to make marked improvements as part of our regular development process.