Only 30K Cyberpunk 2077 Refunds Issued

Though word is Cyberpunk 2077 sold 13.7 million copies in 2020, Kotaku quotes CD PROJEKT CFO Piotr Nielubowicz talking to investors during an earnings call, saying CDPR only had to issue 30,000 refunds to disgruntled customers:
Only a tiny fraction of the overall Cyberpunk 2077 sales resulted in refunds, CFO Piotr Nielubowicz told investors during an earnings call earlier today. Out of the 13.7 million copies sold, the Polish developer apparently issued just 30,000 refunds.

As for the monetary impact, the “Help Me Refund” program CD Projekt set up to handle requests from customers dissatisfied with Cyberpunk 2077 only cost the company approximately $2.17 million, a drop in the bucket compared to the over $560 million CD Projekt took in as 2020 revenue. Over 95% of these refunds have already been processed.

“The last single-digit percent below 5% is probably the most difficult part,” Nielubowicz added. “Please take into consideration that we are refunding people all over the world and working with different banking systems. It’s not an easy task.”