A post called Update on characters and the Jan 8th rollback on the Battle.Net forums offers details on the results of the restoration of Diablo II characters lost in the recent "mass murder" cracking incident (story). Included in the post is info on rolled back characters, problems (and the workaround) for restoring characters that are also impacted by the change in the number of characters permitted in each realm (story), and info on the fate of characters that are still unavailable due to being "mistakenly orphaned."