EB Games Offering Previously Denied Fallout 76 Refunds in AU

EB Games has agreed to provide refunds to Australian Fallout 76 customers whose requests were previously denied between November 14, 2018 and October 31, 2019 (thanks Channelnews). The Australian Competition and Consumer Commission explains: "Consumers had complained to the ACCC that EB Games representatives had advised them they were not entitled to a refund after they experienced a range of faults with the Fallout 76 game, including problems with servers and bugs in the game." EB Games now acknowledges "they are likely to have misled consumers about their consumer guarantee rights in relation to faults with the online video game." Word is Eligible customers should request a refund through customer.supportAUS@ebgames.com by August 1, 2020. Those who accept a refund will lose access to the game. The Australian Competition and Consumer Commission has the following statement on the matter:
“The Australian Consumer Law provides consumers with the right to ask for their choice of a repair, replacement or refund when they have purchased a product that has a fault which amounts to a major failure,” ACCC Commissioner Sarah Court said.

“Retailers must ensure that they train their staff so they do not misrepresent to consumers their consumer guarantee rights under the Australian Consumer Law, including the right to obtain a refund in certain circumstances.”