A post on the Factorio Blog
has word that Wube Software is attempting to take key reseller G2A up on G2A's
to refund ten times the chargebacks
on fraudulent charges (thanks
). Here's word:
Upon hearing the news of G2A advertising
Descenders, we took a look
ourselves, and we discovered they were doing the same with Factorio:
Obviously we aren't super happy about it, but after looking into some
trademark/copyright law, it seems there is not much we can do.
After the news broke, G2A posted an article on their website:
G2A vows to pay devs 10x the money proven to be lost on chargebacks. After
reading it through, I thought I would take them up on their offer.
We had a ton of chargeback and fraud issues in 2016 just after our Steam launch,
with over 300 Steam keys of the game being purchased with stolen credit cards.
With an average chargeback fee of about $20, we estimate the total amount of
fees we paid because of chargebacks is about $6,600. We will be doing a deeper
evaluation of our historic accounting records to get a more exact figure, but it
doesn't matter so much now.
So I emailed G2A about the article and their 'vow' last week, and they are not
exactly prompt in terms of dealing with the request. I have a list of all the
Steam keys I had to revoke because they were purchased fraudulently, and G2A
offered to check the keys. Currently this is where the story ends, they haven't
replied to my last email (2 days ago) sending them the keys and asking how many
of them were sold on the website.
Funnily, we already know that at least some of the keys were sold on G2A,
because after I revoked them, I had people emailing to ask what was wrong with
- Hello, on 2016-12-26 I bought my brother a
Factorio steam cd key from G2A website. On 2017-01-20 he got a message on
steam that the game was revoked. What happened and how can we solve this
- Hey, I got this game from my friend on my
birthday a while back, March 11thish. He sent me it by key, I didn’t really
question it. Yesterday, though, I was greeted by a popup telling me the game
had been removed. After investigating, I learned my friend bought it from a
site called G2A, little shady site from what I hear. Steam support says it
was “revoked at the request of the publisher.”
- I bought Factorio on G2A last week for Steam.
However, I can't find it in my Steam library anymore.
- On 3 March I bought the game Factorio on
G2a.com It was 5 euro cheaper than on your website so I thought let's buy it
here. But today I got a pop-up from steam saying that my Factorio steamkey
has been revoked because of a problem with processing payment for this item.
- Today i logged in, after playing this game
rougly 300 hours and about 2 month and got a message that Factorio was
removed from my account. I got my key from G2A.com.
- I bought Factorio on steam a while back and
when i went to play it, it said i had to purchase it. I contacted steam and
they said that it had been revoked and i should contact the publisher. How
and will i get the game back? I bought the game off of G2A.
- I bought the game on g2a.com and got the steam
product code and my account is saying that I don't have the game bought.
Well anyway, after we switched payment providers to
Humble Widget, the
fraudulent purchases stopped. We don't really care about G2A anymore (but we are
in a unique position due to our no sales policy).
There are still Steam gifts of Factorio being sold on G2A, these are most likely
'legit', in that they were not purchased using stolen credit cards. The question
is, where do these gifts come from? Obviously people would not be selling
Factorio Steam gifts if it did not generate a profit. We have some ideas:
- Regional fraud - Buying the game in 1
country and gifting it to someone in another. This is likely, as we can see
that the Europe gift is cheaper than the US/Worldwide.
- Speculative buyers from before the price
increase - The price of the game was $20 a year ago. So buying 1,000
copies and waiting 1 year, nets you a profit of $5,000 if you sell for $25.
Not a bad gain in a year. For Factorio the opportunity only came once, but
other games go on sale multiple times each year, which is where the
speculative buyers and the grey market cash-in.
To conclude this whole topic, we strongly recommend people buy from us or one
of our official partners. Not only for the reasons you might think. If you buy
from a grey-market site and have a problem with the game, or something goes
wrong, you will have to deal with their support system. I don't have the exact
details of how to request a refund or customer support from G2A, or how long
they will take to respond to your issue.