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Factorio Seeks G2A Chargeback Refund

A post on the Factorio Blog has word that Wube Software is attempting to take key reseller G2A up on G2A's recent offer to refund ten times the chargebacks on fraudulent charges (thanks PC Gamer). Here's word:

Upon hearing the news of G2A advertising Descenders, we took a look ourselves, and we discovered they were doing the same with Factorio:

Obviously we aren't super happy about it, but after looking into some trademark/copyright law, it seems there is not much we can do.

After the news broke, G2A posted an article on their website: G2A vows to pay devs 10x the money proven to be lost on chargebacks. After reading it through, I thought I would take them up on their offer.

We had a ton of chargeback and fraud issues in 2016 just after our Steam launch, with over 300 Steam keys of the game being purchased with stolen credit cards. With an average chargeback fee of about $20, we estimate the total amount of fees we paid because of chargebacks is about $6,600. We will be doing a deeper evaluation of our historic accounting records to get a more exact figure, but it doesn't matter so much now.

So I emailed G2A about the article and their 'vow' last week, and they are not exactly prompt in terms of dealing with the request. I have a list of all the Steam keys I had to revoke because they were purchased fraudulently, and G2A offered to check the keys. Currently this is where the story ends, they haven't replied to my last email (2 days ago) sending them the keys and asking how many of them were sold on the website.

Funnily, we already know that at least some of the keys were sold on G2A, because after I revoked them, I had people emailing to ask what was wrong with their key:

  • Hello, on 2016-12-26 I bought my brother a Factorio steam cd key from G2A website. On 2017-01-20 he got a message on steam that the game was revoked. What happened and how can we solve this issue?
  • Hey, I got this game from my friend on my birthday a while back, March 11thish. He sent me it by key, I didn’t really question it. Yesterday, though, I was greeted by a popup telling me the game had been removed. After investigating, I learned my friend bought it from a site called G2A, little shady site from what I hear. Steam support says it was “revoked at the request of the publisher.”
  • I bought Factorio on G2A last week for Steam. However, I can't find it in my Steam library anymore.
  • On 3 March I bought the game Factorio on It was 5 euro cheaper than on your website so I thought let's buy it here. But today I got a pop-up from steam saying that my Factorio steamkey has been revoked because of a problem with processing payment for this item.
  • Today i logged in, after playing this game rougly 300 hours and about 2 month and got a message that Factorio was removed from my account. I got my key from
  • I bought Factorio on steam a while back and when i went to play it, it said i had to purchase it. I contacted steam and they said that it had been revoked and i should contact the publisher. How and will i get the game back? I bought the game off of G2A.
  • I bought the game on and got the steam product code and my account is saying that I don't have the game bought.

Well anyway, after we switched payment providers to Humble Widget, the fraudulent purchases stopped. We don't really care about G2A anymore (but we are in a unique position due to our no sales policy).

There are still Steam gifts of Factorio being sold on G2A, these are most likely 'legit', in that they were not purchased using stolen credit cards. The question is, where do these gifts come from? Obviously people would not be selling Factorio Steam gifts if it did not generate a profit. We have some ideas:

  1. Regional fraud - Buying the game in 1 country and gifting it to someone in another. This is likely, as we can see that the Europe gift is cheaper than the US/Worldwide.
  2. Speculative buyers from before the price increase - The price of the game was $20 a year ago. So buying 1,000 copies and waiting 1 year, nets you a profit of $5,000 if you sell for $25. Not a bad gain in a year. For Factorio the opportunity only came once, but other games go on sale multiple times each year, which is where the speculative buyers and the grey market cash-in.

To conclude this whole topic, we strongly recommend people buy from us or one of our official partners. Not only for the reasons you might think. If you buy from a grey-market site and have a problem with the game, or something goes wrong, you will have to deal with their support system. I don't have the exact details of how to request a refund or customer support from G2A, or how long they will take to respond to your issue.

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