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F for Fortnite: BBB Declares Battle Royale on Epic Games

Business Insider has word that the Better Business Bureau in Cary, North Carolina has slapped Epic Games with an F rating. Amid the skyrocketing popularity of Fortnite, Epic's battle royale sensation, word is Epic failed to respond to a majority of customer complaints sent to the BBB last year. As they note, companies like Epic have their own internal help desk, but word is that customers who turned to the BBB for resolution were largely met with silence:

As reported by WTVD in Cary, North Carolina, "Fortnite" creator Epic Games received an F-rating from the BBB following hundreds of complaints from upset customers. The BBB rating reflects how a company interacts with its customers, and Epic, which is based in Cary, received the failing grade for a perceived lack of response to customer complaints.

The website for the Eastern North Carolina Better Business Bureau lists 271 complaints made against Epic in the last year, the vast majority of which were left unanswered. As a company with an international product played by millions of players each day, Epic does have their own private support desk for concerns complaints, but some frustrated customers looked to the BBB to help resolve their situation.

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