post on Steam
from PUBG Corp says they are investigating matchmaking issues
in PLAYERUNKNOWN'S BATTLEGROUNDS
sine the release of update #22 for the
battle royale shooter. They explain they've already deployed a preliminary fix
and are prepared to follow-up on this as necessary:
We’re aware that
many of you are having a bad experience with the recent changes to matchmaking
that went live in Update #22. The intention of these improvements is to
re-enable map selection and provide a better game experience and faster queue
The improved system is intended to automatically send players to the region that
provides the lowest ping, but unfortunately an error related to ping calculation
occurred and the player’s location wasn’t being identified correctly, resulting
in them being placed into matches in a region that didn’t provide the optimal
gameplay experience. Due to the large number of players affected by this issue,
the gameplay experience for many players has been impacted negatively and we
sincerely apologize for this.
Within the last 24 hours we deployed an initial fix to prevent players from
connecting to the wrong local region. The team is actively working to resolve
the remaining issues in a fix we expect to deploy next week, which also includes
a change to prioritize matching players with teammates who speak the same
language, to improve the player experience.
Once deployed, the system will now properly prioritize putting players into
matches on servers in their local region. In the event of excessive queue times
due to a small matchmaking pool, the next closest region will be chosen to
ensure players aren’t stuck matchmaking indefinitely.
We understand that issues like this are extremely disruptive to how you enjoy
the game and we apologize for the inconvenience this has caused our loyal
players. Our team will continue to closely monitor this issue, both through data
and player feedback.
We’ll keep you updated on our progress and make another announcement once the
additional fix is deployed next week.