The recent firing of two ArenaNet writers over Twitter exchanges prompts the International Game Developers Association to step up with a blog post from their executive director strongly urging that members clarify guidelines for social media use for both professional and personal accounts (thanks PC Gamer). Here's a bit:

Two ArenaNet employees were recently fired because of their interactions with community members on social media. This incident makes very clear the perils of social media for game developers, especially when transparent and well-understood guidelines for staff members are not in place. Often, game developers love engaging with their player base, and the interactions can be very helpful for both the developers and players. However, without clear information from an employer on social media use, interacting with people as a game developer can jeopardize someone’s job and career, and even their personal safety.

The IGDA strongly encourages its members, both as individuals and as studios and partners, to clarify the guidelines and expectations around social media use, both in professional and personal accounts.

Game developers are also frequently targeted for harassment, particularly if they are members of under-represented communities. Companies must plan for how they will support their staff members in the event of online harassment, and should clearly communicate the resources they will make available to their team to have safe, productive, and positive interactions online, especially if they are expected to do so in their roles.