Oculus is reaching out to customers after yesterday's
with help for those who still can't get their Oculus Rift headsets
working, and some compensation for those affected by their system's downtime.
They don't confirm or deny that an expired security certificate cause the
problems, but offer instructions on how to unbrick systems and collect some
We've just released an Oculus software update that fixes an
issue where Rift may fail to start up. If you're receiving the error “Can't
Reach Oculus Runtime Service,” you'll need to manually update your Oculus
software before you can use your Rift.
To patch your Oculus software, you'll need to download
https://www.oculus.com/rift-patch/. Run the executable, and select “Repair”.
When the update is finished, launch the Oculus desktop app to continue the
update process. Once the update is complete, you'll be able to use your Rift.
A step-by-step walkthrough is available here:
A manual update is only necessary if you're unable to start the Oculus desktop
app - if you aren't seeing an error, the system will update itself to the new
We’re very sorry for the disruption today. We’re providing a $15 Oculus Store
credit (or currency equivalent) to people impacted by this issue. If you used
Rift on or after February 1st, 2018 this credit will be added to your account
automatically within the next 7 days. See
this page for info
about Oculus Store credits.
Sorry again for any inconvenience this may have caused, and thanks for choosing