An official statement from Ubisoft follows up on the news that the North American version of the Might & Magic Heroes VII Collector's Edition does not contain a physical disc, something that has many customers upset (thanks Kotaku via nin). Though the European edition apparently did include physical disks, they are offering refunds rather than providing discs to U.S. customers. They are also giving out free games, and it sounds like these are for those who do not opt for refunds, though the wording is a little vague. Here's the deal:

Please find underneath Ubisoft’s official statement concerning Might & Magic Heroes VII - US Collector’s Edition.

“Ubisoft regrets any confusion created by the marketing materials from our Might and Magic Heroes VII Collector’s Edition. We understand that some customers in North America were not aware the Collector’s Edition delivered digital versions of the game and soundtrack. Ubisoft apologizes for any frustration and disappointment resulting from these items being in digital format vs. physical format. We are accepting complete refunds from any dissatisfied customers and will be providing a compensation plan of one complimentary digital PC game for consumers that have already purchased the Might and Magic Heroes VII Collector’s Edition from the Uplay shop in North America. Affected consumers will be able to pick one game of their choice from a selection including Far Cry 4, Assassin’s Creed Rogue, The Crew, Toy Soldiers: War Chest Hall of Fame Edition and Zombi.”

We are sorry for the inconvenience and hope the above statement will help to clarify the current situation.