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Indie Developers on Steam Refunds

DSOGaming notes that tweets from Qwiboo and Puppygames offer perspective on Steam's recently expanded refund policy, showing this can be tough on small developers offering inexpensive short games, noting in some cases players can get refunds after experiencing most of the game's content within the allowed two-hour window. Apparently this discussion has been touchy, as the first company is now protecting their tweets, while the second's most recent post says: "Twitter is a singularly useless place to actually discuss things. So, we won't be using it any longer." With a different perspective on the same issue, Gamasutra hears from some developers about the refund policy where some of the indies offered a more positive outlook, such as this quote from Defender's Quest developer Lars Doucet, who sees this as protection against backlash from bundles: "So a culture of selling to tons of people who may or may not like your game trashes your quality perception, especially if you’re niche or otherwise outside-of-mainstream taste. Now players who are frustrated or disappointed can ask for a refund, a safety valve likely to decrease such negative reviews."

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