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DSOGaming notes that tweets from
Qwiboo and
Puppygames offer perspective on
Steam's recently expanded refund
policy, showing this can be tough on small developers offering inexpensive short
games, noting in some cases players can get refunds after experiencing most of
the game's content within the allowed two-hour window. Apparently this
discussion has been touchy, as the first company is now protecting their tweets,
while the second's
most recent
post says: "Twitter is a singularly useless place to actually discuss
things. So, we won't be using it any longer." With a different perspective on
the same issue,
Gamasutra hears from some developers about the refund policy where some of
the indies offered a more positive outlook, such as this quote from
Defender's Quest
developer Lars Doucet, who sees this as protection against backlash from
bundles: "So a culture of selling to tons of people who may or may not like your
game trashes your quality perception, especially if you’re niche or otherwise
outside-of-mainstream taste. Now players who are frustrated or disappointed can
ask for a refund, a safety valve likely to decrease such negative reviews."
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