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There's an article on Kotaku looking into the fact that Valve has an F grade from the Better Business Bureau, the lowest mark the organization issues. Though Valve's Erik Johnson does say that "the BBB is a far less useful proxy for customer issues than Reddit," he does not deny there's an underlying issue, saying: "The more important thing is that we don't feel like our customer service support is where it needs to be right now," adding: "We have a lot of work to do there. We have to do better." Here's more on their approach to this going forward:
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