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United Kingdom 06/02

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Elite: Dangerous Refund Policy

The Elite: Dangerous Newsletter #50 outlines a refund policy for backers of Elite: Dangerous, following firestorm that resulted from the announcement in their previous newsletter that there will be no offline mode in the upcoming space combat game. The newsletter has a Q&A with David Braben about this, as he explains that there will still be a single-player mode, that this doesn't make Elite: Dangerous an MMOG, and that they have regrets over not revealing they were "struggling with this aspect" sooner than they did. Since the community reaction includes demands for refunds, he explains how these are handled:

Will you give people refunds?
We have started responding to requests where there is a clear outcome:

  • Those who have pre-ordered an Elite: Dangerous release version from our online store and have therefore not yet played the game are eligible for a refund.
  • Those who have already been playing the game online in the Alpha and/or Beta phases, regardless of whether they backed the project via Kickstarter or purchased access to Alpha and/or Beta through our online store, are not eligible for a refund.

We want to make sure we treat each person's situation with the thoroughness it deserves, and have contacted each of them to ask that they bear with us over the next few working days if their circumstances do not fit either criteria above as we look into individual requests.

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