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I got a huge surprise automatic bill from DirecTV with an early termination fee, in spite of already establishing I would not be hit with one. I had to call and clear up the error, which they were going to be far more relaxed about remedying than they were about causing, so I crabbed until they got a sense of urgency clearing this up. It makes me feel cynical to suspect they may have been just hoping I wouldn't notice, but it does strike me that companies seem much more prone to making financial errors that favor them than ones that favor us.
R.I.P.: Don Pardo dead, longtime NBC announcer.
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