PCMag.com - An Open Letter to EA on SimCity: You Could Have Prevented This.
When concerns are raised over "online features," listen to them. When people warn you months in advance that there will be server issues, listen to them. When gamers worry that they won't be able to play SimCity years from now (when every SimCity game from the Super Nintendo version to SimCity 4 remains playable and enjoyable), listen to them. Turn away from your paranoia regarding piracy and realize that there are tons of customers who want to give you money in exchange for being able to play a game. Appreciate the value of customer loyalty and developing a community instead of squeezing every last drop out of people and discarding them.