Gamasutra - Is Hard The New Good?
Demon’s Souls was a sleeper hit, an anomaly in the era of accessibility. One would think the deck was stacked against a game that demanded such vicious persistence, such precise attention – and yet a surge of praise from critics and developers alike praised the game for reintroducing the experience of meaningful challenge, of a game that demanded something from its players rather than looked for ways to hand them things.

InfoAddict - The Many Failures of Mass Effect 2.
Well Ray, if you want to know how to improve your franchise then I highly recommend you don’t read any actual reviews, because my brethren in the journalism community are rabid fanboys who unfortunately have bylines. You also won’t find much at Metacritic because they de-list any site that has review scores that are not within some arbitrary average, which defeats the entire purpose of aggregate reviews when you remove low scores.