Kotaku - Amazon's Kindle Offers Refunds For Digital Downloads, Why Don't Game Companies?
Amazon's either ahead of the curve, about to learn some hard lessons or operating with a medium that plays by other rules. It's hard to tell yet, but it bears watching and hopefully stokes conversation about what digital consumers have a right to do with the content they pay for.

Ars Technica - What we'd do (in a perfect world) to fix Steam's problems.
The problem is that many games on the service still use third-party DRM solutions like SecuROM. For many gamers, the use of these technologies is enough to sour a purchase; and there is no reason to add another layer of protection—especially using such a contentious program—when piracy of Steam games is such a nonissue.

The best thing we can say about this practice is that the use of SecuROM is disclosed, but that's cold comfort to gamers trying to keep the program off their system.