The 2009 Stardock Customer Report is a 28 page Adobe Acrobat-format document penned by Stardock's Brad Wardell, who explains that while as a privately held organization they do not publicly release financial results, they have thrived on being transparent to their customers, and thus lay out future plans for Impulse, PC games, and consumer software along with the results of their 2009 customer survey. The article discusses why they've dropped their "one world, one price" requirement since it resulted in many titles being offered solely in North America, the challenges of Steamworks' DRM, getting content onto Impulse more quickly, improving the user experience, and more. They also mention Blue's News among the gaming sites carrying reports of online sales, which he says "have resulted in an unprecedented reduction in price for PC gamers." Their games Demigod, Sins of a Solar Empire, and Elemental are all discussed along the way, as is the Gamers' Bill Of Rights.