GameFly vs. USPS

Ars Technica reports that game rental service GameFly has filed a complaint against the US Postal Service over game discs that are lost and damaged in the mail. GameFly contends that discs are broken by the mail sorting equipment, a problem that persisted after they started using a protective insert that doubled its shipping costs. They say between one and two percent of the games they ship are damaged, but that preferential treatment of similar mailings by Netflix and Blockbuster prevents them form suffering similarly (though no breakage figures for either of them are provided).
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1.
 
Re: GameFly vs. USPS
Apr 24, 2009, 14:30
1.
Re: GameFly vs. USPS Apr 24, 2009, 14:30
Apr 24, 2009, 14:30
 
Easy, just make your mailers look identical to one of your competitors. Problem solved..
2.
 
Re: GameFly vs. USPS
Apr 24, 2009, 14:38
2.
Re: GameFly vs. USPS Apr 24, 2009, 14:38
Apr 24, 2009, 14:38
 
Yeah, you can bet that anything conspicuous will be "nabbed" by the clerks. They steal stuff all the time.
3.
 
Re: GameFly vs. USPS
Apr 24, 2009, 14:41
3.
Re: GameFly vs. USPS Apr 24, 2009, 14:41
Apr 24, 2009, 14:41
 
The thing is, for the money that the USPS charges, you can't expect "handle with care" treatment. If you want stuff handled with care, you're going to have to pay for it. 42 cents does not include "handle with care."

It's sad for Gamefly that their product suffers from it, but that's really their problem. The USPS makes no guarantee whatsoever that your letter/package/product will arrive in good shape.

This goes on even at couriers who charge you 60,70 bucks to ship your package. Whenever I had a customer who wanted to ship something valuable and fragile, I STRONGLY advised them against using a courier, because I saw every night how packages were "loaded" into the truck (read : thrown.)

Creston
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Re: GameFly vs. USPS
Apr 24, 2009, 14:45
RP
4.
Re: GameFly vs. USPS Apr 24, 2009, 14:45
Apr 24, 2009, 14:45
RP
 
They say between one and two percent of the games they ship are damaged

That actually seems like a rather low number, just the cost of doing business with a cheap, high-volume carrier like USPS.

They could switch to UPS for FedEx instead, but methinks it's cheaper to just write off a certain % of shipments as a loss.
5.
 
Re: GameFly vs. USPS
Apr 24, 2009, 15:04
5.
Re: GameFly vs. USPS Apr 24, 2009, 15:04
Apr 24, 2009, 15:04
 
The USPS providing shoddy service? The next news article will surely inform me that the sky is blue.
6.
 
Re: GameFly vs. USPS
Apr 24, 2009, 15:31
Kxmode
 
6.
Re: GameFly vs. USPS Apr 24, 2009, 15:31
Apr 24, 2009, 15:31
 Kxmode
 
This is what happens when you let the government run things...
"Listen, Peter... with great horsepower comes... the sickest drifts..." - source
Avatar 18786
7.
 
Re: GameFly vs. USPS
Apr 24, 2009, 15:38
7.
Re: GameFly vs. USPS Apr 24, 2009, 15:38
Apr 24, 2009, 15:38
 
This is what happens when you let the government run things...
Perhaps. How do other countries do it? Do any of them have non-governmental postal services?
8.
 
Re: GameFly vs. USPS
Apr 24, 2009, 15:48
8.
Re: GameFly vs. USPS Apr 24, 2009, 15:48
Apr 24, 2009, 15:48
 
This is what happens when you let the government run things...

as opposed to what, exactly? total anarchy? socialism?

do you live where your govt doesnt run things?
9.
 
Re: GameFly vs. USPS
Apr 24, 2009, 16:04
9.
Re: GameFly vs. USPS Apr 24, 2009, 16:04
Apr 24, 2009, 16:04
 
This is what happens when you let the government run things...

Yeah because the privatized industries do so well on their own as recent developments have shown Rolleyes
10.
 
Re: GameFly vs. USPS
Apr 24, 2009, 16:28
Kxmode
 
10.
Re: GameFly vs. USPS Apr 24, 2009, 16:28
Apr 24, 2009, 16:28
 Kxmode
 
@Verno

FedEx, UPS, and DHL deliver packages in excellent condition. I've personally never experienced loss or damage on any products from these carriers.

@space captain

socialism? Please don't put words into my mouth. I'm not going to walk down this path with you.

as opposed to what, exactly? Private sector carriers such as FedEx, UPS, and DHL.

@Ecthelion

How do other countries do it? Do any of them have non-governmental postal services? No clue, but I would venture a guess and say most probably use private sector carriers such as FedEx, UPS, and DHL.

You get what you pay for. If you want government-run services then that's the caliber of product and services you will receive. This has nothing to do with political ideology. It has to do with the way government operates its affairs and how their shitty services effect people and businesses.

But I think this is all irrelevant. It shows that Gamefly is losing money. Netflix uses the USPS and their mailer sleeves are horrid. Basically a sheet of paper glued together with a return address. I think the reason NetFlix isn't bitching about the USPS is that any losses they suffer is far less than the number of customers they have.

This comment was edited on Apr 24, 2009, 16:38.
"Listen, Peter... with great horsepower comes... the sickest drifts..." - source
Avatar 18786
11.
 
Re: GameFly vs. USPS
Apr 24, 2009, 17:08
11.
Re: GameFly vs. USPS Apr 24, 2009, 17:08
Apr 24, 2009, 17:08
 
@space captain

socialism? Please don't put words into my mouth. I'm not going to walk down this path with you.

im not putting words in your mouth, im trying to ascertain what form of political environment in which you live where "the government does NOT run things"

you were the one that brought it up, why shy away from clarification unless you have no point to begin with?

or are you talking exclusively about parcel services?? perhaps it would be better proposed as "thats what happens when you let the government run your parcel service" rather than the much more nebulous "things" you indicated

that way less people would assume you refer to the Republic of Strawberry Fields
12.
 
Re: GameFly vs. USPS
Apr 24, 2009, 17:09
12.
Re: GameFly vs. USPS Apr 24, 2009, 17:09
Apr 24, 2009, 17:09
 
People don't seem to have read the actual article. The main points are:

#1. They tried paying for more protective packaging and it didn't help.
#2. Netflix and Blockbuster using the same service are receiving preferential sorting, and Gamefly has not been able to get the same deal from the USPS.

It doesn't have anything to do with how shitty USPS is or isn't. Besides which, Fedex and UPS aren't any better, and DHL is clearly shittier than all other services.
13.
 
Re: GameFly vs. USPS
Apr 24, 2009, 17:25
13.
Re: GameFly vs. USPS Apr 24, 2009, 17:25
Apr 24, 2009, 17:25
 
I feel for gamefly. They are claiming that the USPS is not providing a level playing field for them compared to other companies.
14.
 
Re: GameFly vs. USPS
Apr 24, 2009, 17:41
14.
Re: GameFly vs. USPS Apr 24, 2009, 17:41
Apr 24, 2009, 17:41
 
I work as an engineer for the company that manufactures the majority of the mail sorters used by USPS and all I can say is that Gamefly must be using some pretty crappy packaging for their disks to be damaged by the equipment.
Also, it's all the same equipment that the Netflix, Blockbuster and everyone else's packages go through, do Gamefly seriously believe that USPS has various grades of large and very expensive mail sorters sitting around so that they can allocate varying levels of service quality?
15.
 
Re: GameFly vs. USPS
Apr 24, 2009, 18:22
mag
15.
Re: GameFly vs. USPS Apr 24, 2009, 18:22
Apr 24, 2009, 18:22
mag
 
I'm not sure what you guys are all doing to get such crappy USPS feelings. I've had one single package damaged by the USPS. I shipped my PC from Ohio to Hawaii and at some point the hard corner of something punctured the box and dented my case slightly. That's the only thing that's ever come out even bruised. With UPS and Fedex I've never had packaged materials damaged, but the boxes invariably arrive beat right to hell and back.

DHL... Man. When they were Airborne Express they were just about the shittiest courier you can imagine. We used them where I worked work. On average I'd say they lost about a fifth of our packages.
16.
 
Re: GameFly vs. USPS
Apr 24, 2009, 18:53
16.
Re: GameFly vs. USPS Apr 24, 2009, 18:53
Apr 24, 2009, 18:53
 
DHL is about to go bye-bye, btw.. we used them where i work too

we used to get our applecare parts shipped from them, and its like DHL had some sort of "acceptable ineptitude" level.. because packages were constantly being lost or delayed or sent to the wrong place - it was a fairly mind boggling amount of lameness

finally apple switched back to UPS for shipping warranty parts, shit got back in line instantly
17.
 
Re: GameFly vs. USPS
Apr 24, 2009, 18:54
17.
Re: GameFly vs. USPS Apr 24, 2009, 18:54
Apr 24, 2009, 18:54
 
You suck Gamefly. Go die now.
18.
 
Re: GameFly vs. USPS
Apr 24, 2009, 18:55
18.
Re: GameFly vs. USPS Apr 24, 2009, 18:55
Apr 24, 2009, 18:55
 
I feel for gamefly. They are claiming that the USPS is not providing a level playing field for them compared to other companies.

Doesn't that just break your fucking heart?
19.
 
Re: GameFly vs. USPS
Apr 24, 2009, 18:58
19.
Re: GameFly vs. USPS Apr 24, 2009, 18:58
Apr 24, 2009, 18:58
 
Doesn't that just break your fucking heart?

we should probably all hold hands and sing kumbaya for our suffering brothers - maybe play a little twister to "we are the world"

kool-aid too
20.
 
Re: GameFly vs. USPS
Apr 24, 2009, 19:02
20.
Re: GameFly vs. USPS Apr 24, 2009, 19:02
Apr 24, 2009, 19:02
 
You get what you pay for. If you want government-run services then that's the caliber of product and services you will receive. This has nothing to do with political ideology. It has to do with the way government operates its affairs and how their shitty services effect people and businesses.

Yeah like the financial sector or the auto industry! Who needs government oversight or aid? Capitalism gogo! The FoxNews stickers covering your eyes need to be removed.
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