A friend of mine went to apply a few years back and they offered a ridiculously low wage, but it seems that this was ok because if there weren't any questions he was told to go play the video games and such.....So you're not far off.
When the pay is low, so is the quality of employee and then customer service suffers and it is all downhill from there. Many companies just don't realize it until it's too late and the people making these decisions are making big bucks which get bigger when they save money on wages, so even in a CC type case, they make out...