My last post was when I was upgrading my system. I ordered a VisionTek ATI HD 4870 and what a nightmare. I installed the card, turned the system on, and no video. I thought I had done something wrong, but I could hear the HD, so the system was booting. I could ping it from my notebook, so I knew it was up. I ended up digging out a VGA cable and hooking it instead of DVI, and bingo I had video.
I check on the AMD forums and found tons of people with the problem. Come to find out the AMD cards are extremely picky when it comes to reading your monitor's EDID. If the EDID is corrupt or not written strictly to the standard, it just doesn't work. Just do a search for "4870 edid" and see.
The card came on Friday, so I had all weekend to dick with it, but I could not get it to work. I emailed AMD and VisionTek since VisionTek doesn't answer their phones on weekends.
I get a reply from AMD on Monday saying that I would need to contact the card manufacturer to get an updated video BIOS. There are two different knowledge base articles on AMD's site about this, one says to update your video BIOS, the other says it's a known problem and there is no fix yet.
So I call VisionTek since I haven't gotten a reply yet. The guy on the phone was nice and spoke English. He said I could send them the card for a replacement, but he even suggested it would be quicker to exchange it where I bought it. When you open he box, there was a big yellow sticker that said not to return the card to the retailer if it's broken too. WTF ever.
I post on AMD forums, and basically their solution is use VGA and deal with it, maybe they'll fix it with a BIOS update. So I call NewEgg to RMA this card for a refund, and I go ahead and order a GTX 260.
I did play a few games with the ATI HD 4870 before I sent it back. It's nice, and was a little bit faster than the GTX 260.
What sucks is that when I bought the card, NewEgg had deals on all their video cards. The VisionTek HD 4870 had a $15 instant rebate and free GRID game. There were discounts on the GTX line of cards too, but that was all over by the time I had to order the replacement card.
Oh, and VisionTek's "lifetime" warranty is a joke. I did get an email reply from them, after I RMA'd the card. They wanted me to send it to them for warranty replacement. The catch is, you pay shipping both ways, and the email said you have to include a check or money order for $10. Then the card they replace it with is no longer covered under warranty, so their "lifetime" warranty only works once.
I replied and told them no thanks, I'm returning it to the store I bought it from and I will make sure not to buy a VisionTek product ever again. I've had to send a few things to a manufacturer for warranty repair or replacement, and at most I've only ever had to pay the shipping to them.
Oh well, enough ranting. I ended up with a BFG GTX 260, with a real lifetime warranty and 24/7 tech support, and their 100 day trade up program if something newer comes out. Other than the DVI problems, I liked the ATI 4870, I would have tried another one, but I didn't want to take a chance in it not working either, which would mean another RMA and more time to get up and running.
"The only way anyone can live in peace is if they're prepared to forgive." - The Doctor