Crysis DL Update Issue

Why EA Should Exchange my -Digital copy- of Crysis for a Physical Retail Copy on Crymod Modding Portal is a lengthy forum thread outlining a frustrating exchange one user had with EA customer support over trying to update a copy of Crysis downloaded from the EA store to work under 64-bit Vista. Workarounds have been devised for this problem, which apparently cannot be applied to the download version due to DRM issues. This customer makes the case for exchanging their digital rights for a physical copy, but meets with a series of canned responses that for the most part fail to address the issue at hand. Thanks Ant and Digg.
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16.
 
Re: No subject
Sep 8, 2008, 15:17
16.
Re: No subject Sep 8, 2008, 15:17
Sep 8, 2008, 15:17
 
I don't think anyone is really pro-drm, it sucks and just about everyone will admit iy - The problem is that people steal games, movies , tv and music as a kind of default activity.

Piracy, at least in the US and Europe and with the case of Crysis, is a strawman argument, set up to exercise control, and to set up situations where people will buy the same copy of the game multiple times (like in this situation). The devs of Crysis say that piracy averages 15 illegal copys to 1 legit for their game, but independent data actually suggests that this number is more like 5 legal games for every pirated version (to be fair, that's in the US, and in the UK it's around 7:3):

http://www.edge-online.com/blogs/why-piracy-crisis-is-overblown

So not only are we being lied to by the publishers and DRM creators, but we're also being lied to by the devs. It's possible I guess that there are 15 million pirated copies of Crysis floating around in China, but I doubt it.

I wish the goddamn publishers and devs would stop lying to us and be honest for once. "We want control of *our* game. Piracy has nothing to do with it." I mean, that's what the EULA amounts to: maintaining control of an item even after that item has been sold.

Sadly, this is yet another reason why I've moved towards either retro PC gaming, or towards consoles. I don't get potentially harmful, extremely annoying DRM on my x-box. It's still there, but it's transparent to me, and it doesn't infect my TV & DVD player with residual programs.

15.
 
No subject
Sep 8, 2008, 14:27
15.
No subject Sep 8, 2008, 14:27
Sep 8, 2008, 14:27
 
Damn you, Creston -- snuck in ahead of me.
“Extinction is the rule. Survival is the exception.” -- Carl Sagan
14.
 
No subject
Sep 8, 2008, 14:26
14.
No subject Sep 8, 2008, 14:26
Sep 8, 2008, 14:26
 
*shrug*

Maybe because there isn't a massive number of people who are running the 64bit version via the EA download?
“Extinction is the rule. Survival is the exception.” -- Carl Sagan
13.
 
Re: No subject
Sep 8, 2008, 14:26
13.
Re: No subject Sep 8, 2008, 14:26
Sep 8, 2008, 14:26
 
Because very few people run 64bit versions of Windows?

Creston

Avatar 15604
12.
 
No subject
Sep 8, 2008, 13:29
12.
No subject Sep 8, 2008, 13:29
Sep 8, 2008, 13:29
 
If running the 64bit version of Crysis through the EA download version is screwed up, why isn't there a massive contingent of players mentioning this problem?

Avatar 6174
11.
 
No subject
Sep 8, 2008, 13:07
11.
No subject Sep 8, 2008, 13:07
Sep 8, 2008, 13:07
 
Nah -- I wouldn't lose any money on bogus charges. But I will watch to make sure they didn't charge me twice....
“Extinction is the rule. Survival is the exception.” -- Carl Sagan
10.
 
Re: No subject
Sep 8, 2008, 12:00
10.
Re: No subject Sep 8, 2008, 12:00
Sep 8, 2008, 12:00
 
On the 5th, no XM. Call the losers. No record of my previous call or my ordering a one year subscription. *grumble*

I'd call your credit card company and tell them to deny any charges from India for the next year or so. It wouldn't surprise me if "Jeff" stole your number and is going to go buy himself a sweet plasma tv with it or something...

In fact, I would go and change my credit card number, but maybe I'm too paranoid.

Creston

Avatar 15604
9.
 
Re: No subject
Sep 8, 2008, 11:45
9.
Re: No subject Sep 8, 2008, 11:45
Sep 8, 2008, 11:45
 
And that's with music, something that although not an retail exact equivalent of a game is an order of magnitude cheaper, sadly I suspect regardless of our wishes DRM is going to increase and the best we can hope for is eventually consumer law catches up and we start getting a fairer deal. Until then all we can do is vote with our wallets, for example prefering Stardocks on line delivery service over EA.

Sadly, you're quite right. I just hope average Joe realises the same and we few that resist the DRM juggernaut actually get to see the effect of increased awareness.

8.
 
No subject
Sep 8, 2008, 11:03
8.
No subject Sep 8, 2008, 11:03
Sep 8, 2008, 11:03
 
Reminds me of my recent experience with XM radio. Had a 90 day subscription with my new car, it was due to expire on the 4th.

So, on the 2nd I call XM and spoke with "Jeff" from India. Told him I wanted one year of music only. No, I don't want three years. No, I don't want two years. No, I don't want the Nav. package. Give my credit card number, he reads it back -- all seems cool.

On the 5th, no XM. Call the losers. No record of my previous call or my ordering a one year subscription. *grumble*


This comment was edited on Sep 8, 11:03.
“Extinction is the rule. Survival is the exception.” -- Carl Sagan
7.
 
This isn't very surprising, is it?
Sep 8, 2008, 10:21
7.
This isn't very surprising, is it? Sep 8, 2008, 10:21
Sep 8, 2008, 10:21
 
"Electronic Arts" is Hindu for "Fuck You, We Ain't Giving No Customer Support."

Creston

Avatar 15604
6.
 
Re: No subject
Sep 8, 2008, 10:08
Prez
 
6.
Re: No subject Sep 8, 2008, 10:08
Sep 8, 2008, 10:08
 Prez
 
Even if devs offered a tip jar, the evidence suggests hardly anyone would tip them.

I'm not so sure. I actually found evidence to the contrary. Both Radiohead and Nine Inch Nails released music for free and asked for donations, and while no hard numbers have ever been released (that I'm aware of anyway), it has been confirmed that the majority of fans who downloaded gave something.

In the PC games arena, Sins of a Solar Empire has passed 500,000 units when downloading a torrent would be just as easy as downloading the game, and easier than going to the store and buying it.
“The greatness of a nation and its moral progress can be judged by the way its animals are treated.”
- Mahatma Gandhi
Avatar 17185
5.
 
Re: No subject
Sep 8, 2008, 09:58
Duc
5.
Re: No subject Sep 8, 2008, 09:58
Sep 8, 2008, 09:58
Duc
 
I don't think anyone is really pro-drm, it sucks and just about everyone will admit iy - The problem is that people steal games, movies , tv and music as a kind of default activity. Even if devs offered a tip jar, the evidence suggests hardly anyone would tip them. In fact if people have a choice between paying nothing or grabbing a torrent people would rather grab a torrent.

http://www.theregister.co.uk/2008/08/01/radiohead_rainbows_millions_of_torrents/

http://www.theregister.co.uk/2008/03/04/reznor_gift_spurned/

And that's with music, something that although not an retail exact equivalent of a game is an order of magnitude cheaper, sadly I suspect regardless of our wishes DRM is going to increase and the best we can hope for is eventually consumer law catches up and we start getting a fairer deal. Until then all we can do is vote with our wallets, for example prefering Stardocks on line delivery service over EA.

This comment was edited on Sep 8, 10:03.
4.
 
Re: No subject
Sep 8, 2008, 09:55
Prez
 
4.
Re: No subject Sep 8, 2008, 09:55
Sep 8, 2008, 09:55
 Prez
 
Customer service at its finest. You are a potential thief, so piss off.
“The greatness of a nation and its moral progress can be judged by the way its animals are treated.”
- Mahatma Gandhi
Avatar 17185
3.
 
No subject
Sep 8, 2008, 09:21
3.
No subject Sep 8, 2008, 09:21
Sep 8, 2008, 09:21
 
You know, it would be a lot easier if developers had a Paypal account you could donate to. That way we could pay them the retail price and just download the pirate version, saving a load of hassle and rewarded the people who deserve the money.

Cue pro-DRM nutjobs.

2.
 
No subject
Sep 8, 2008, 08:45
J
2.
No subject Sep 8, 2008, 08:45
Sep 8, 2008, 08:45
J
 
Is this the thread where I say EA Sucks?

Seriously, there's so many to choose from.

nin: This forum is headed for a disaster of biblical proportions.
Blue: What do you mean, "biblical"?
xXBatmanXx: What he means is Old BBS, El Presidente, real wrath of SysOp type stuff.
Avatar 45926
1.
 
No subject
Sep 8, 2008, 06:51
1.
No subject Sep 8, 2008, 06:51
Sep 8, 2008, 06:51
 
EA response: we already have your money so fuck off
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