We have been reading and listening to your frustrations over SecuROM, PC activation problems, and technical support issues since BioShock launched on Tuesday, and we've devised a plan to help.
Starting immediately, we will be upping the activation count to a 5 by 5 plan. We will be raising the maximum amount of computers a user can have BioShock installed on simultaneously from 2 to 5, and allowing a user to reinstall BioShock on each of those computers from 3 times to 5 times. Also, we have in the works a revoke tool which you will be able to run on your machine if you want to free up that key and move it to to another computer (this works very much like Steam or iTunes system). We are also working with SecuROM and 2K customer service, so that when you do need to call in support problems, you get answers to your questions faster, without much waiting or being bounced around. SecuROM has been given much more autonomy to help fix your problems quickly and effectively. I am personally sorry for anyone who got bounced around in the past couple days (I even think I contributed to this problem) and we're going to make sure that does not happen in the future.
As for other technical issues, we are bringing on a team of tech support that will be on the 2K forums 24/7 to help people resolve their technical issues. Our QA guys are in the offices and on the forums, too, reproducing issues and looking for workarounds and compiling information that they can put towards making you a patch and updating the knowledge base.
Also, we are aware that our activation server went down last night, stopping some of you from finishing your installs. The server is up and running now and we have corrected the problem that caused that crash.
Finally, we have released a FAQ, which you can view in full below (and will also be posted on the 2K Forums in the Technical Support area) that will help clear up a lot of questions and misinformation that has been floating around about SecuROM and PC activation.
And as for widescreen, we also want to say we completely understand a user's desire to augment their FOV. BioShock is a harrowing experience, but we don't want anyone to feel limited (or motion sick!). So we are in the process of working on an official PC patch to give widescreen PC users a choice to expand their horizontal FOV, and are investigating creating a similar update for the 360.
And finally, I want to personally congratulate Racer_S from the Widescreen Gaming Forums, and his awesome user patch to expand the widescreen FOV in BioShock. I'm currently tracking him down via email, but hopefully, he'll accept my gratitude, and maybe an Nvidia 8800 to boot.
Read the full technical FAQ.
Yeah, just like people with dual-core processors, 2000DPI mice and faster graphics cards.Being able to see significantly more onscreen than other players is a bigger advantage that any of those other things.
I think it speaks volumes that Valve supports it in the most played online FPS: CS:SourceIt simply means that Valve doesn't care if it gives those players an advantage. EA and Even Balance simply feel differently on the issue.
If Punkbuster can't handle widescreen games then it doesn't deserve to used by developers.I don't disagree because I think Punkbuster shouldn't be used at all due to many other significant reasons. However I am simply stating Even Balance's position on the subject.
The Steam server browser works BOTH inside and outside of the game.It's been awhile since I last played a Steam game online so some games may have an internal one too, but I remember that some of them like Sin 1 only use the server browser in the Steam client.
The quality of the results is better than anything WON offered and it responds much faster.I never saw any such problems with the Half-Life 1 engine games on WON, and I played those games online a lot all the way up until Valve pulled the plug on its Won support. I always got back way more server results than I ever needed anyway.