We have been reading and listening to your frustrations over SecuROM, PC activation problems, and technical support issues since BioShock launched on Tuesday, and we've devised a plan to help.
Starting immediately, we will be upping the activation count to a 5 by 5 plan. We will be raising the maximum amount of computers a user can have BioShock installed on simultaneously from 2 to 5, and allowing a user to reinstall BioShock on each of those computers from 3 times to 5 times. Also, we have in the works a revoke tool which you will be able to run on your machine if you want to free up that key and move it to to another computer (this works very much like Steam or iTunes system). We are also working with SecuROM and 2K customer service, so that when you do need to call in support problems, you get answers to your questions faster, without much waiting or being bounced around. SecuROM has been given much more autonomy to help fix your problems quickly and effectively. I am personally sorry for anyone who got bounced around in the past couple days (I even think I contributed to this problem) and we're going to make sure that does not happen in the future.
As for other technical issues, we are bringing on a team of tech support that will be on the 2K forums 24/7 to help people resolve their technical issues. Our QA guys are in the offices and on the forums, too, reproducing issues and looking for workarounds and compiling information that they can put towards making you a patch and updating the knowledge base.
Also, we are aware that our activation server went down last night, stopping some of you from finishing your installs. The server is up and running now and we have corrected the problem that caused that crash.
Finally, we have released a FAQ, which you can view in full below (and will also be posted on the 2K Forums in the Technical Support area) that will help clear up a lot of questions and misinformation that has been floating around about SecuROM and PC activation.
And as for widescreen, we also want to say we completely understand a user's desire to augment their FOV. BioShock is a harrowing experience, but we don't want anyone to feel limited (or motion sick!). So we are in the process of working on an official PC patch to give widescreen PC users a choice to expand their horizontal FOV, and are investigating creating a similar update for the 360.
And finally, I want to personally congratulate Racer_S from the Widescreen Gaming Forums, and his awesome user patch to expand the widescreen FOV in BioShock. I'm currently tracking him down via email, but hopefully, he'll accept my gratitude, and maybe an Nvidia 8800 to boot.
Read the full technical FAQ.
So it is you Riley! Why did you change your name?Since I have to spell it out for you, you are too stupid to understand it.
NEway, the whole Pitz/Pizt thing doesn't matter.Yes, I am sure it doesn't matter to an idiot like you because as usual you don't recognize your own stupidity even when it is staring you in the face.
I found the quote funny and applicable to the situation (you being a retard).If you really found the quote applicable, that makes YOU the retard.
Do you think anyone cares that when I typed your name into Google that I got two letters the wrong way round?Yes, if they enjoy a good laugh at your expense. Anyone with even a semblance of intelligence will certainly get the irony of you mocking someone for being mentally handicapped while at the same time demonstrating yourself to be so in the attempt.
The fact that it annoys youOh, it doesn't annoy me. On the contrary I laugh at you every time I see it. Keep up the good work, fool. You'd make one hell of a court jester.
Talking about yourself in the third person?LOL! There you go again. Your stupidity never ceases to entertain me. Read what I wrote fool! Read the god damn letters on the page. I wrote P-I-T-Z NOT P-I-Z-T. Riley Pitz is NOT me and never has been. He is an autistic boy from the U.K. according to your article.