Steam Security Follow-up

1UP.com has a follow-up from Valve about reports that the Steam servers may have been compromised (story). Word from Doug Lombardi is that while information may have been retrieved from a third-party site, Steam is still safely contained in their steampipes:
Doug Lombardi, director of marketing at Valve, says, "There has been no security breach of Steam." However, he does confirm our expert's findings by adding, "The alleged hacker gained access to a third-party site that Valve uses to manage the commercial partners in its Cyber Café program. This Cyber Café billing system is not connected to Steam. We are working with law enforcement agencies on this matter, and encourage anyone with more information to e-mail us at Catch_A_Thief@valvesoftware.com."
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Re: GREAT NEWS that valve got pwned
Apr 26, 2007, 02:16
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Re: GREAT NEWS that valve got pwned Apr 26, 2007, 02:16
Apr 26, 2007, 02:16
 
was wondering when you would break out the big guns and start the name calling.
I call it how I see it, and my descriptive names for you are not some mere personal attack. They are apt to your ludicrous positions and statements.

As a business owner, something I /know/ you know nothing about, I'm not about to let some snot-nosed little shit spew profanities at me for something that is his fault. I will not only lock his ass out of my store, but I will make sure that his products are not supported and he can rot in hell for all I care. There is a thing called consumer responsbility, my friend, of which he had none, and my responsibility to the consumer ended when he took it upon himself to violate the basic tenets of human interaction and the rules that govern my business.
LOL! That is one of the most unprofessional and short-sighted attitudes I have seen. Clearly it is you who doesn't know how to properly run a business.

There is nothing coy about Steam.
LOL! Do you even think about what you write before you do it, or is it just an autonomic response? Do you honestly believe that all of the limitations and the tenuous nature of Steam are expressly, clearly, and simply presented to the consumer especially prior to the purchase of a game which requires Steam? If so, your sycophantic bias has reached the point of outright delusion.

You've stated yourself, as well as others here, that Steam is required to run in order to play the game.
Yes, but that fact is not overtly and simply presented prior to purchase nor are all of the limitations and the tenuous nature of Steam. The mere statement that Steam is required does not delineate exactly what and all that requirement entails and its consequences.

It even states that on the box before you purchase the game, along with the notifications that you have to have an internet connection to play online
While it may state on the box that an Internet connection is required to play online, that is FAR from the extent of the requirements and limitations of Steam. Plus an Internet connection is not just required for online play with Steam. It is required for any play initially and even repeatedly depending upon various conditions.

I'm not sure how much more clear you want it to be.
I have no doubt that a toady like you has no idea what a good service agreement should look like and how it should be presented to best inform and serve customers.

'The customer is always right' is not a literal statement. It is simply a guideline to follow.
You are arguing semantics while I am talking about a proper business phillosophy. Doing what is best to satisfy the customer may not bring the most immediate financial reward, but it is the most ethical way to run a business.

You think you matter to Wal-mart because you go in and buy your clothes there? They could give a rat's ass about you. You're simply a number to them that has no discernible effect to their business as a whole. Welcome to reality.
I have no delusions about the insignificant value of a typical single customer to a large business. I even stated so myself below when I commented that Valve didn't give a damn about mOOzilla because it believes it doesn't have to. He is just one customer of their millions. My point though is two-fold. First I am advocating a position of how things should be NOT simply recounting how things are. Second, even a single disgruntled customer can have a significant detrimental impact on a business if he can rally enough others or influential others to his cause. The very fact that you are so vigorously defending Valve's position demonstrates that. If my complaints pose no threat to the company then there is no need for you to attempt to counter them.

Instead of whining about Steam here, why not try to get a movement started.
Actually my repeated complaining about Steam here and elsewhere does have an impact because you obviously would be surprised at the particular people and the overall number of people who read these forums. Someone reads an idea that I have written here, and it gets passed along or reused by others elsewhere. And, such exchanges occur repeatedly and snowball so they start to reverberate amongst those who are dissatisfied with Steam and Valve's policies. It does have an impact regardless of whether you see it or are willing to admit it.

This comment was edited on Apr 26, 02:28.
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