Steam Security Follow-up

1UP.com has a follow-up from Valve about reports that the Steam servers may have been compromised (story). Word from Doug Lombardi is that while information may have been retrieved from a third-party site, Steam is still safely contained in their steampipes:
Doug Lombardi, director of marketing at Valve, says, "There has been no security breach of Steam." However, he does confirm our expert's findings by adding, "The alleged hacker gained access to a third-party site that Valve uses to manage the commercial partners in its Cyber Café program. This Cyber Café billing system is not connected to Steam. We are working with law enforcement agencies on this matter, and encourage anyone with more information to e-mail us at Catch_A_Thief@valvesoftware.com."
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Re: GREAT NEWS that valve got pwned
Apr 25, 2007, 23:26
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Re: GREAT NEWS that valve got pwned Apr 25, 2007, 23:26
Apr 25, 2007, 23:26
 
Um...no. If the customer is being a particular ass and sending hateful email that isn't conducive to solving his/her problem, then the representative can only do so much to help that person.
There you go again refusing to actually read and understand what is written before you pop off about it. The problem in mOOzilla's case is that the customer service representative disabled his Steam account so that he can't play any of his games. The problem here is not simply that Valve's customer service representive refused to help mOOzilla. This customer service representative and presumably Valve's customer service policy actually CAUSED THE PROBLEM by cutting off mOOzilla from the games he had already bought.

Even if it takes "several phone calls" the process is not nearly as difficult with Valve as you complain.
LOL! First Valve has no telephone contact for customer service so an aggrieved customer can't even call it to complain. That already creates distance and delays in the remediation process. Second, if you had actually read what mOOzilla has written, you would have easily seen that it IS as difficult as I have said because Valve refuses to even further address mOOzilla's account termination at all. It has cut him off and has refused to do anything to restore his access despite its automated reply.

Let alone the fact you never quite say what is wrong with the company's public service dept.
LOL! I and others have spelled it out countless times in this thread. Read, grasshopper, read!

This comment was edited on Apr 25, 23:50.
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