No paying customer should ever be prevented from using his purchased products because of his verbiage to a customer service representative.
Um...no. If the customer is being a particular ass and sending hateful email that isn't conducive to solving his/her problem, then the representative can only do so much to help that person.
Much like your problem with fraudulent credit card charges, there's no real reason a customer can't get the problem fixed. Even if it takes "several phone calls" the process is not nearly as difficult with Valve as you complain.
Let alone the fact you never quite say what is wrong with the company's public service dept.This comment was edited on Apr 25, 22:52.