He broke the rules, as simple as it gets.
And, that is a MUCH too simple outlook. The bottom line is that should NOT be the rule. No paying customer should ever be prevented from using his purchased products because of his verbiage to a customer service representative.
Going back to my movie theater analogy, with him swearing at the movie, do you think they will allow him to stay?
That is a completely specious comparison to this situation. The only reason why an unruly patron would be removed from a movie theater is because it would prevent the rest of the patrons from enjoying the movie. A customer swearing to a customer service representative especially in an email message most certainly does NOT prevent any other customer from utilizing his purchase.
Or how about someone acting raucously at a nice, quiet restaurant? Same thing.
Yes, that is the same specious analogy.
Since he did pay for services, that means that the company feels favorable that the law will side with them.
I have no doubt that Valve is hiding behind its Steam subscriber agreement here and doesn't give a damn about mOOzilla since he is just one customer among millions. My point is simply that such horrendous customer service is unacceptable, and Valve does not deserve its customers' business because of it.
Is Steam malware? Have you encountered huge machine stopping problems with Steam? Is it the threat that you might get banned for some percieved 'wrong' reason, such as cheating, excessive profanity, unsportsmanlike conduct, etc? Is it because they don't have someone to phone in case you have a problem running your software?
Yes to all of the above and more. This comment was edited on Apr 25, 23:56.