Steam Security Follow-up

1UP.com has a follow-up from Valve about reports that the Steam servers may have been compromised (story). Word from Doug Lombardi is that while information may have been retrieved from a third-party site, Steam is still safely contained in their steampipes:
Doug Lombardi, director of marketing at Valve, says, "There has been no security breach of Steam." However, he does confirm our expert's findings by adding, "The alleged hacker gained access to a third-party site that Valve uses to manage the commercial partners in its Cyber Café program. This Cyber Café billing system is not connected to Steam. We are working with law enforcement agencies on this matter, and encourage anyone with more information to e-mail us at Catch_A_Thief@valvesoftware.com."
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Re: GREAT NEWS that valve got pwned
Apr 25, 2007, 14:47
65.
Re: GREAT NEWS that valve got pwned Apr 25, 2007, 14:47
Apr 25, 2007, 14:47
 
While you are arguing a great deal, your arguments are based on your own sense of justice of what a customer should expect from a business/corporation. And honestly, the amount of weight you pull is directly proportionate to the amount of money you represent to the company. Dell is an excellent example of this. They'll bend over backasswards for you if you are a large customer that spends enterprise levels of money to them for support, with dedicated customer support that directly answers only to you, etc. The average joe off the street is SOL and gets John the dropout from the local high school who reads from a book of generalised solutions to common problems, who has time limit of how long he can spend on the phone with you.

As far as m00zilla's comparison, I think you're still missing the point. He broke the rules, as simple as it gets. What business is going to tolerate that? Going back to my movie theater analogy, with him swearing at the movie, do you think they will allow him to stay? He'll probably be lucky to be allowed back. Or how about someone acting raucously at a nice, quiet restaurant? Same thing. Yes, profanity can be an effective tool, but it can also hamper your presentation. It merely depends on the situation and also the person you're swearing at. If the situation is hazy and the fault could go either way, then it will probably swing in your favor. If, however, you are in the wrong or percieved by the company to be in the wrong, swearing is not going to do you any good and will actually hurt your chances of a favorable settlement. Because m00zilla was actually banned because of what he did, I would guess that the fault was percieved to lie with him. Since he did pay for services, that means that the company feels favorable that the law will side with them.

As far as problems handled as poorly as Valve, which problems are you speaking of? They have an online knowledgebase that is quite comprehensive. You just seem to dislike Valve because of their percieved invasion of your privacy. 'I want to run this game, but I don't want to because then Steam will be run as well.'. Is Steam malware? Have you encountered huge machine stopping problems with Steam? Is it the threat that you might get banned for some percieved 'wrong' reason, such as cheating, excessive profanity, unsportsmanlike conduct, etc? Is it because they don't have someone to phone in case you have a problem running your software?

I'm not saying Steam is a great piece of software. When Half-life 2 came out, I couldn't play it and blamed my problems on Steam. I spoke with support through email and they walked me through different solutions, but none worked. It turns out it was a bad texture block in memory that had never been accessed until Half-life 2 pushed the card with the graphics. Switching out the card solved the problem. But the frustration with Steam was very real, even though, in the end, the problem was my own. And when Steam was first released, we all know it was a pile of crap that few would touch, except for the CS diehards. But now, it is simply another background process running when I play Red Orchestra or a Zombie mod that I exit out of when I'm done. No big deal.

This comment was edited on Apr 25, 14:50.
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