Steam Security Follow-up

1UP.com has a follow-up from Valve about reports that the Steam servers may have been compromised (story). Word from Doug Lombardi is that while information may have been retrieved from a third-party site, Steam is still safely contained in their steampipes:
Doug Lombardi, director of marketing at Valve, says, "There has been no security breach of Steam." However, he does confirm our expert's findings by adding, "The alleged hacker gained access to a third-party site that Valve uses to manage the commercial partners in its Cyber Café program. This Cyber Café billing system is not connected to Steam. We are working with law enforcement agencies on this matter, and encourage anyone with more information to e-mail us at Catch_A_Thief@valvesoftware.com."
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Re: GREAT NEWS that valve got pwned
Apr 25, 2007, 14:12
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Re: GREAT NEWS that valve got pwned Apr 25, 2007, 14:12
Apr 25, 2007, 14:12
 
That's because most people don't talk like complete twats to people trying to help them. Phone up Microsoft next time you want to do an activation and say "Oi motherfucker activate my f..." (you get the point) and see how far you get.
Although I have never spoken that way to Microsoft, I have done it on numerous occasions with previously intractable customer service representatives and surprisingly gotten my desired result. Sometimes a customer has to demonstrate just how serious he is when he has been wronged by a company, and profanity can certainly assist in conveying that. The bottom line though is that the customer is always right even when he is not. While Valve may not have liked mOOzilla's verbiage, the fact is that at worst it should have ignored his suggestions. It should NOT have disabled his ability to play the games he bought.

If you act like a 9 year old, you can hardly expect much sympathy from the person on the other end of the phone.
It's not a question of sympathy. It's a question of responsibility. A business has a responsibility to satisfy its paying customers regardless of their personal disposition.

Yes there is. Microsoft is an enormous company with sufficient resources to have 24 hour helplines.
Then you should not have used the company as an example. In addition Valve has sufficient financial resources to provide telephone contact for its customers. It doesn't have to be 24-hour customer support. Valve simply chooses not to spend the money because too many of its customers are sheep like you who don't demand it.

No other digital distributor even has a telephone helpline
That is not true. I have not recently checked every one of them, but RealArcade does. It's 1-866-597-5509, and it is available a generously accomodating seven days a week. Live chat support is available for more extended hours. Valve is certainly a large enough company to provide the same thing.

- the whole point is that they try to keep things digital.
No, the whole point for those that don't provide it is to save money and to avoid having to immediately answer complaints.

My point was that a problem with Windows Activation puts people SOL until it's sorted.
But, your point is specious because the problem can be solved very quickly due to Microsoft's superior customer support. Requiring no activation is obviously the best policy from the customer's standpoint, but at least Microsoft has made it much less burdensome than Valve by being much more immediately available and accomodating.

A problem with Steam puts people SOL until it's sorted. That's a valid comparison in my opinion.
It would only be valid if those other companies handled problems as poorly as Valve. They don't.

This comment was edited on Apr 25, 14:22.
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