Look at the PS3's lack of success vs the PS2, which had an equally rabid (and 100x larger) fanbase.
That is a specious comparison. If the PS3 had games that the fans really wanted, it would have their business. The high price doesn't help, but if the games were there, the fans would still be buying it.
But I bet it happens to Microsoft's Windows activation thing
While I am no fan of MIcrosoft's activation, it is much more liberal and accessible than Valve when it comes to granting activations. I have telephoned Microsoft at 2:00 a.m. before and received an activation within minutes. Valve doesn't even have a customer service number at all, and its customer service is MUCH less responsive, and as mOOzilla demonstrated, it can do you more harm than good.
Databases screw up sometimes. There's no excuse for not getting mOOzilla et al back on track ASAP, but it's hardly unique to Valve, and it's hardly common.
mOOzilla's problem is no database screwup. It's Valve's screwed up customer service policy. And no, such horrible service is NOT common (except from Valve). I have never heard of a company terminating a customer's ability to use the products he bought from it simply because it didn't like the language he used when he complained. That is pure unadulterated hubris, and there is no excuse for such poor treatment of customers.This comment was edited on Apr 23, 19:58.