Steam Security Follow-up

1UP.com has a follow-up from Valve about reports that the Steam servers may have been compromised (story). Word from Doug Lombardi is that while information may have been retrieved from a third-party site, Steam is still safely contained in their steampipes:
Doug Lombardi, director of marketing at Valve, says, "There has been no security breach of Steam." However, he does confirm our expert's findings by adding, "The alleged hacker gained access to a third-party site that Valve uses to manage the commercial partners in its Cyber Café program. This Cyber Café billing system is not connected to Steam. We are working with law enforcement agencies on this matter, and encourage anyone with more information to e-mail us at Catch_A_Thief@valvesoftware.com."
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Re: GREAT NEWS that valve got pwned
Apr 23, 2007, 19:42
52.
Re: GREAT NEWS that valve got pwned Apr 23, 2007, 19:42
Apr 23, 2007, 19:42
 
Look at the PS3's lack of success vs the PS2, which had an equally rabid (and 100x larger) fanbase.
That is a specious comparison. If the PS3 had games that the fans really wanted, it would have their business. The high price doesn't help, but if the games were there, the fans would still be buying it.

But I bet it happens to Microsoft's Windows activation thing
While I am no fan of MIcrosoft's activation, it is much more liberal and accessible than Valve when it comes to granting activations. I have telephoned Microsoft at 2:00 a.m. before and received an activation within minutes. Valve doesn't even have a customer service number at all, and its customer service is MUCH less responsive, and as mOOzilla demonstrated, it can do you more harm than good.

Databases screw up sometimes. There's no excuse for not getting mOOzilla et al back on track ASAP, but it's hardly unique to Valve, and it's hardly common.
mOOzilla's problem is no database screwup. It's Valve's screwed up customer service policy. And no, such horrible service is NOT common (except from Valve). I have never heard of a company terminating a customer's ability to use the products he bought from it simply because it didn't like the language he used when he complained. That is pure unadulterated hubris, and there is no excuse for such poor treatment of customers.

This comment was edited on Apr 23, 19:58.
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