Steam Security Follow-up

1UP.com has a follow-up from Valve about reports that the Steam servers may have been compromised (story). Word from Doug Lombardi is that while information may have been retrieved from a third-party site, Steam is still safely contained in their steampipes:
Doug Lombardi, director of marketing at Valve, says, "There has been no security breach of Steam." However, he does confirm our expert's findings by adding, "The alleged hacker gained access to a third-party site that Valve uses to manage the commercial partners in its Cyber Café program. This Cyber Café billing system is not connected to Steam. We are working with law enforcement agencies on this matter, and encourage anyone with more information to e-mail us at Catch_A_Thief@valvesoftware.com."
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82 Replies. 5 pages. Viewing page 4.
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22.
 
Re: GREAT NEWS that valve got pwned
Apr 20, 2007, 16:54
22.
Re: GREAT NEWS that valve got pwned Apr 20, 2007, 16:54
Apr 20, 2007, 16:54
 
Wonkman, why the fuck would you need to go through all of that because you no longer have access to the email account that you are registered with? You don't. Why didn't you change it within Steam? Why don't you just log in and change it now? Did you forget the password? How is that Valve's fault exactly? Regardless of this, use the Reset a Lost Password function and solve your own problem. Then log in and change your email address.

http://support.steampowered.com/cgi-bin/steampowered.cfg/php/enduser/std_adp.php?p_faqid=582

Unless you have forgotten or lost all the following: the password, the email address, the username, or no longer have the CD-Key, then there is a way for you to restore your access to Steam. All it requires is going through their online support steps, and if that fails then write them a calm email explaining the situation with as much information and the cd-key and they can help you. Steam Support has always been helpfull to me when Ive needed it.


----------------------------------------------------
Currently playing Day of Defeat Source.
21.
 
Re: GREAT NEWS that valve got pwned
Apr 20, 2007, 14:52
21.
Re: GREAT NEWS that valve got pwned Apr 20, 2007, 14:52
Apr 20, 2007, 14:52
 
What we need is a government regulated DRM if we must have DRM and regulation on delivery and pricing.

We need a GLOBAL standard on delivery and format for images of "games" so ONE company cannot CONTROL you and deny

You really are at the MERCY of Valve. If they get the huff becuase you said the "F" word in frustration in a support email and they disable your account, you are fcuked.

I know becuse that happend to me. I even appologised as they asked, but still no account access.

So, no HL2 Episode two money from me. This is where it will HURT them, their latest hard work and effort (laugh). Seriously, If you want a way to protest them, boycott HL2 Epp 2. Public embarassment with low sales!

VOTE WITH YOUR WALLET, and send an email to all the publishers that support Steam explaining why you wont give them YOUR MONEY. Do this for EVERY new game title and publisher they announce on Steam. Eventually they will get the message.

Also, send an email (if in Europe) to your Euro MP requesting them investigate Steam pricing (since iTunes investigations is currently in vogue) and also DRM regulation.

YOU HAVE THE POWER.

I was very pro steam but now after my experience, I am VERY anti Steam. I cannot even submit support tickets and I cannot register my games to another account. In short, I AM FUCKED. and fucked off I am.

Good on Maddoxx for pwning them. He has my support.


Money is mine, they have to jump through MY hoops to get it from now on. YOU let them take YOU for GRANTED, well not me, not any more. You can play sheep if you want. Thats up to you.

This comment was edited on Apr 20, 15:19.
20.
 
Re: GREAT NEWS that valve got pwned
Apr 20, 2007, 14:18
20.
Re: GREAT NEWS that valve got pwned Apr 20, 2007, 14:18
Apr 20, 2007, 14:18
 
"Sounds to me like you are just a dumbass. You can't re-register your serial number to another account once you have already done it. Maybe read a little, use some common sense, and use their Support system on the website to submit a ticket instead of being a complete idiot and just blaming Valve for your own stupidity."


Yo Idiot,

from Steam support:

If you do not have a copy of your receipt for the recent purchase of the game, please include a money order or bank cashier check made out to Valve Corporation for $10.00 USD (ten dollars in United States funds) to pay the CD Key Reset Service Charge

Your CD Key will be sent back to you via US Mail once it has been reset. Please allow 6 to 8 weeks for the materials to be mailed back.

..so they want $10 and 6-8 weeks to reactivate MY game. They won't even take a personal check. Yeah, great company.

F-them. Steam sucks.

This comment was edited on Apr 20, 14:18.
19.
 
Re: GREAT NEWS that valve got pwned
Apr 20, 2007, 13:59
19.
Re: GREAT NEWS that valve got pwned Apr 20, 2007, 13:59
Apr 20, 2007, 13:59
 
"I lost access to the email account I used in HL2. When I tried to get the game re-registered, they basically told me to get lost.

They are arrogant. I'll never buy a Steam game again.

Sounds to me like you are just a dumbass. You can't re-register your serial number to another account once you have already done it. Maybe read a little, use some common sense, and use their Support system on the website to submit a ticket instead of being a complete idiot and just blaming Valve for your own stupidity.

And you registered just to post that...so I'm going to do you a favor since you obviously can't figure it out on your own... http://support.steampowered.com"



Are you f-ing stupid or what? Not be able to re-register is why Steam sucks. And didn't I say I already contacted them? Didn't I say that if you don't have the original email account, your game is worthless? It was retail fool. Who keeps receipts (you have to scan a copy and send it to them). WTF

Oh and it's always the real-life wuss-boys who try to act like big men on the Internet. Isn't that true you little turd. I should have expected it from someone who spends his life on gaming sites. I didn't ask for your opinion anyway, pimpleboy.

Steam sucks for games the way DRM sucks for music. Even M$ will let you call to reactivate.

This comment was edited on Apr 20, 14:00.
18.
 
Typical response
Apr 20, 2007, 13:24
18.
Typical response Apr 20, 2007, 13:24
Apr 20, 2007, 13:24
 
Downplay it.

Their cybercafe business is HUGE to them and nothing to be sniffed at.

That probably makes up the majority of their revenues on "steam".

They got pwned. They just dont like admitting it.

3rd party or not, Its still their "service" they hacked.

PWNED.

17.
 
Re: GREAT NEWS that valve got pwned
Apr 20, 2007, 12:26
17.
Re: GREAT NEWS that valve got pwned Apr 20, 2007, 12:26
Apr 20, 2007, 12:26
 
By downplaying the breach, Valve can quell a potential firestorm of customer complaints and negative media attention. So long as a long list of customers' credit card numbers has not been publicly disclosed by the hacker(s), Valve can continue to downplay the breach.

Well, speaking as a Valve customer, the complaints I would send them now are nothing compared to what I will do if I find out someone's been using my credit card and Valve could've alerted me in time to stop them...

16.
 
Re: GREAT NEWS that valve got pwned
Apr 20, 2007, 12:00
16.
Re: GREAT NEWS that valve got pwned Apr 20, 2007, 12:00
Apr 20, 2007, 12:00
 
As far as Valve lying about their security breach, it would be a horrendously bad idea to tell people who've just had their credit card information stolen that all is well.
No one is claiming that. However the idea that Valve actually knows the extent of the breach at this point is wishful thinking.

Not that this means they aren't lying, but I really don't see what they have to gain by doing so.
By downplaying the breach, Valve can quell a potential firestorm of customer complaints and negative media attention. So long as a long list of customers' credit card numbers has not been publicly disclosed by the hacker(s), Valve can continue to downplay the breach.


15.
 
Re: GREAT NEWS that valve got pwned
Apr 20, 2007, 10:52
15.
Re: GREAT NEWS that valve got pwned Apr 20, 2007, 10:52
Apr 20, 2007, 10:52
 
I lost access to the email account I used in HL2. When I tried to get the game re-registered, they basically told me to get lost.

They are arrogant. I'll never buy a Steam game again.

Sounds to me like you are just a dumbass. You can't re-register your serial number to another account once you have already done it. Maybe read a little, use some common sense, and use their Support system on the website to submit a ticket instead of being a complete idiot and just blaming Valve for your own stupidity.

And you registered just to post that...so I'm going to do you a favor since you obviously can't figure it out on your own... http://support.steampowered.com

----------------------------------------------------
Currently playing Day of Defeat Source.
This comment was edited on Apr 20, 10:54.
14.
 
Re: GREAT NEWS that valve got pwned
Apr 20, 2007, 10:08
14.
Re: GREAT NEWS that valve got pwned Apr 20, 2007, 10:08
Apr 20, 2007, 10:08
 
So true.

But I have a better idea, don't buy Steam games at all.

I lost access to the email account I used in HL2. When I tried to get the game re-registered, they basically told me to get lost.

They are arrogant. I'll never buy a Steam game again.

13.
 
Re: GREAT NEWS that valve got pwned
Apr 20, 2007, 09:56
13.
Re: GREAT NEWS that valve got pwned Apr 20, 2007, 09:56
Apr 20, 2007, 09:56
 
What exactly is the problem with Steam these days? I can't keep track.

As far as Valve lying about their security breach, it would be a horrendously bad idea to tell people who've just had their credit card information stolen that all is well. The ensuing lawsuits would be astronomical. Not that this means they aren't lying, but I really don't see what they have to gain by doing so.

12.
 
Re: GREAT NEWS that valve got pwned
Apr 20, 2007, 08:51
12.
Re: GREAT NEWS that valve got pwned Apr 20, 2007, 08:51
Apr 20, 2007, 08:51
 
My advice, buy from the retail channel then activate it on steam.
That is just as bad because it is still rewarding Valve for its bad behavior. The only way to teach Valve to value its customers is to stop giving it business and negatively impact its bottom line.


11.
 
Re: GREAT NEWS that valve got pwned
Apr 20, 2007, 08:00
11.
Re: GREAT NEWS that valve got pwned Apr 20, 2007, 08:00
Apr 20, 2007, 08:00
 
Steam...
shut up and die.

10.
 
Re: GREAT NEWS that valve got pwned
Apr 20, 2007, 04:24
10.
Re: GREAT NEWS that valve got pwned Apr 20, 2007, 04:24
Apr 20, 2007, 04:24
 
I have had problems dealing with Valve's team and they DESERVE this.

Because of why...? Keep speaking in generalizations and vague terms to complain. It helps your cause.

9.
 
GREAT NEWS that valve got pwned
Apr 20, 2007, 02:23
9.
GREAT NEWS that valve got pwned Apr 20, 2007, 02:23
Apr 20, 2007, 02:23
 
I have had problems dealing with Valve's team and they DESERVE this.

I for one am glad to see this happening.

Valve are a bunch of arrogant fuckheads.

My advice, buy from the retail channel then activate it on steam.

Also, have more than one steam account. Even go as far as one steam account for one game.

This comment was edited on Apr 20, 02:25.
8.
 
Coincidentally...
Apr 20, 2007, 02:10
8.
Coincidentally... Apr 20, 2007, 02:10
Apr 20, 2007, 02:10
 
I'm currently fighting a running battle with Steam support to reclaim a hacked Steam account. After about five messages back and forth, it has finally emerged that the person actually stole my account by "reclaiming" it from Steam, after providing my steam account number, and my credit card details.

I don't have any spyware on this machine - I checked with SpyBot and Ad-Aware. I surf using Opera, I read mail using Eudora, and internet security is part of my job. I am at a loss as to how anyone could have got both my Steam account number and my credit card details by hacking a third party, however, unless that third party was Steam. (Yes, I could be an idiot, riddled with spyware that I have no idea is there.)

This comment was edited on Apr 20, 02:11.
7.
 
Re: Cool E-mail
Apr 20, 2007, 01:52
7.
Re: Cool E-mail Apr 20, 2007, 01:52
Apr 20, 2007, 01:52
 
There's a little thing called investigations and they involve generally the timely release of information when such release does not jeopardize said investigations. (With regard to HL2 source code theft.)

This comment was edited on Apr 20, 01:57.
6.
 
Re: Cool E-mail
Apr 20, 2007, 00:27
6.
Re: Cool E-mail Apr 20, 2007, 00:27
Apr 20, 2007, 00:27
 
Just what "more" do you want?

Third party confirmation.

Or more precisely, just what in the hell would you expect them to let you see?

I don't expect them to let me see anything. I also don't expect them to announce it if some hacker completely fucked over Steam. It's always going to be some "third-party site" that's to blame.

I realize they don't have any obligation to answer my doubts. But their history doesn't give me any reason to give them the benefit of the doubt. So I'm not going to accept their explanation unless it's confirmed by someone unaffiliated with them (law enforcement, and suchforth).

5.
 
Re: Cool E-mail
Apr 20, 2007, 00:15
5.
Re: Cool E-mail Apr 20, 2007, 00:15
Apr 20, 2007, 00:15
 
At this point it would be nice if Valve let a third party that is not involved in things in to take a look around. See how secure they really are. See if anything was stolen.

4.
 
Re: Cool E-mail
Apr 20, 2007, 00:11
4.
Re: Cool E-mail Apr 20, 2007, 00:11
Apr 20, 2007, 00:11
 
wtf? Just what "more" do you want? Or more precisely, just what in the hell would you expect them to let you see? It's not like they're going to (or even should) let you wander through their firewall logs.

This comment was edited on Apr 20, 00:11.
3.
 
Re: Cool E-mail
Apr 19, 2007, 22:37
3.
Re: Cool E-mail Apr 19, 2007, 22:37
Apr 19, 2007, 22:37
 
You know, I'm going to need a little more than "Valve says" at this point. I mean, how long did it take them to admit someone stole the HL2 code?

On now, you're just being a negative Nelly. Valve is all good all seeing and all knowing. We all obey Valve.

Steam is all good all seeing and all knowing. We all obey Steam.

Questions are a burden to fanboys.

82 Replies. 5 pages. Viewing page 4.
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