Man, you have to be related to Jack Thompson.
You are a fucking retard.Your name for me is as bone-headed, idiotic, and unimaginative as you are.
I believe, as with everything else, it is up to the consumer to do his homework before he purchases a product blindly.A customer can't make an accurate, informed decision when he is misled or not sufficiently informed by the company which produces or sells the product.
As I said in my post, which you decided to ignore, that it does state that Steam is required to play.I didn't ignore it. What you are too biased to realize is that the mere brief statement that Steam is required to play a game does NOT delineate (I used it below but get a dictionary if you don't know the meaning of the word in this conntext) exactly what that requirement entails. Even Valve's Steam subscriber agreement does not spell out specifically and comprehensively what conditions and conduct will cause the termination of a user's account. For example I did not know before mOOzilla mentioned it here that profanity used in a customer service message would result in a Steam account termination. The agreement simply uses broad and wordy legalese which is meaningless to the average consumer. Plus the presentation of this agreement is certainly not as overt as it should be especially prior to purchase.
I'm still not sure what point you are trying to bring across here.Reading comprehension is obviously a lost art for you. You need to discover it before you reply again.
You seem like the person who would complain about buying a crappy game because you didn't read the reviews on itDepending upon a game review to determine if you will like a game is like asking someone else to taste your food and tell you if you will like it. Depending upon a game review from a major game industry publication is like asking a chef's wife if you will like the food he prepares.
and the box had a misleading graphic on it.Of course a game's packaging shouldn't be misleading. Almost no other packaged products can get away with false and misleading packaging so why should the video game industry? At least most other packaged goods can be returned once they have been opened, so misleading packaging for games is even more detrimental to consumers than other products.
I've been in situations where I had to put up with idiots like you because I needed your money. Now I'm past that, just like a lot of other businesses out there.You should work for Valve's customer service department. With your "I treat my customers like crap because I can afford to" attitude, you would be right at home.
Get over it and get off your high horse.Actually it is you who needs a good reversal of fortune to bring your aloof, pompass ass back down to earth. Your customers made you, and they can break you.
As far as your 'influence' goes, you might want to check your self-importance in at the door.LOL! Let me guess, pot, I am also black. Your sense of self-importance is so inflated you look like the Hindenburg. I can't wait to see your fiery crash.
so I'll let you have the last word after this.You have made that empty promise several times before. And, like the rest of your posts, it's hollow and meaningless.
I call it how I see it, and my descriptive names for you are not some mere personal attack.
was wondering when you would break out the big guns and start the name calling.I call it how I see it, and my descriptive names for you are not some mere personal attack. They are apt to your ludicrous positions and statements.
As a business owner, something I /know/ you know nothing about, I'm not about to let some snot-nosed little shit spew profanities at me for something that is his fault. I will not only lock his ass out of my store, but I will make sure that his products are not supported and he can rot in hell for all I care. There is a thing called consumer responsbility, my friend, of which he had none, and my responsibility to the consumer ended when he took it upon himself to violate the basic tenets of human interaction and the rules that govern my business.LOL! That is one of the most unprofessional and short-sighted attitudes I have seen. Clearly it is you who doesn't know how to properly run a business.
There is nothing coy about Steam.LOL! Do you even think about what you write before you do it, or is it just an autonomic response? Do you honestly believe that all of the limitations and the tenuous nature of Steam are expressly, clearly, and simply presented to the consumer especially prior to the purchase of a game which requires Steam? If so, your sycophantic bias has reached the point of outright delusion.
You've stated yourself, as well as others here, that Steam is required to run in order to play the game.Yes, but that fact is not overtly and simply presented prior to purchase nor are all of the limitations and the tenuous nature of Steam. The mere statement that Steam is required does not delineate exactly what and all that requirement entails and its consequences.
It even states that on the box before you purchase the game, along with the notifications that you have to have an internet connection to play onlineWhile it may state on the box that an Internet connection is required to play online, that is FAR from the extent of the requirements and limitations of Steam. Plus an Internet connection is not just required for online play with Steam. It is required for any play initially and even repeatedly depending upon various conditions.
I'm not sure how much more clear you want it to be.I have no doubt that a toady like you has no idea what a good service agreement should look like and how it should be presented to best inform and serve customers.
'The customer is always right' is not a literal statement. It is simply a guideline to follow.You are arguing semantics while I am talking about a proper business phillosophy. Doing what is best to satisfy the customer may not bring the most immediate financial reward, but it is the most ethical way to run a business.
You think you matter to Wal-mart because you go in and buy your clothes there? They could give a rat's ass about you. You're simply a number to them that has no discernible effect to their business as a whole. Welcome to reality.I have no delusions about the insignificant value of a typical single customer to a large business. I even stated so myself below when I commented that Valve didn't give a damn about mOOzilla because it believes it doesn't have to. He is just one customer of their millions. My point though is two-fold. First I am advocating a position of how things should be NOT simply recounting how things are. Second, even a single disgruntled customer can have a significant detrimental impact on a business if he can rally enough others or influential others to his cause. The very fact that you are so vigorously defending Valve's position demonstrates that. If my complaints pose no threat to the company then there is no need for you to attempt to counter them.
Instead of whining about Steam here, why not try to get a movement started.Actually my repeated complaining about Steam here and elsewhere does have an impact because you obviously would be surprised at the particular people and the overall number of people who read these forums. Someone reads an idea that I have written here, and it gets passed along or reused by others elsewhere. And, such exchanges occur repeatedly and snowball so they start to reverberate amongst those who are dissatisfied with Steam and Valve's policies. It does have an impact regardless of whether you see it or are willing to admit it.
You're accepting m00zilla's statements at face value, while I see that there is something more to the story.There is nothing more to it that could even remote justify what Valve has done. Valve has completely terminated mOOzilla's ability to play the games which he bought from it. There is nothing that any paying customer could possibly do to justify that action. I can understand but not justify Valve refusing to help an abusive customer, BUT nothing justifies completely disabling a customer's purchase as Valve has done here. If Valve treats its games as a tenuous subscription-based service and not a product like other video games, then it needs to stop being coy about it and overtly, directly, and simply inform consumers upfront at every step of the purchasing process that it can and will disable their purchases at any time and spell out the exact conditions under which it will take that action. Valve's current cryptic, obscured, and overly broad Steam subscriber agreement doesn't cut it. That way consumers will not be misled into throwing their money into something which might be pulled out from under them at any moment.
And you're right about Valve not caring about m00zilla. Why should they?They should because he is a paying customer. If you can't understand why that makes all the difference in the world, then you are exactly the kind of apologist
And your viewpoints of Steam are again biased by your own ideas of self-righteousness, not through any sort of logic or fair-mindedness.LOL! "The customer is always right" is not just my idea. It's a basic tenet of business. There is nothing logical or fair about your position. You are simply a sycophantic idiot who lets his adoration of a company's products blind him to its faults and transgressions.
Um...no. If the customer is being a particular ass and sending hateful email that isn't conducive to solving his/her problem, then the representative can only do so much to help that person.There you go again refusing to actually read and understand what is written before you pop off about it. The problem in mOOzilla's case is that the customer service representative disabled his Steam account so that he can't play any of his games. The problem here is not simply that Valve's customer service representive refused to help mOOzilla. This customer service representative and presumably Valve's customer service policy actually CAUSED THE PROBLEM by cutting off mOOzilla from the games he had already bought.
Even if it takes "several phone calls" the process is not nearly as difficult with Valve as you complain.LOL! First Valve has no telephone contact for customer service so an aggrieved customer can't even call it to complain. That already creates distance and delays in the remediation process. Second, if you had actually read what mOOzilla has written, you would have easily seen that it IS as difficult as I have said because Valve refuses to even further address mOOzilla's account termination at all. It has cut him off and has refused to do anything to restore his access despite its automated reply.
Let alone the fact you never quite say what is wrong with the company's public service dept.LOL! I and others have spelled it out countless times in this thread. Read, grasshopper, read!
No paying customer should ever be prevented from using his purchased products because of his verbiage to a customer service representative.
because you are blinded by your own self-indulgence.
He broke the rules, as simple as it gets.And, that is a MUCH too simple outlook. The bottom line is that should NOT be the rule. No paying customer should ever be prevented from using his purchased products because of his verbiage to a customer service representative.
Going back to my movie theater analogy, with him swearing at the movie, do you think they will allow him to stay?That is a completely specious comparison to this situation. The only reason why an unruly patron would be removed from a movie theater is because it would prevent the rest of the patrons from enjoying the movie. A customer swearing to a customer service representative especially in an email message most certainly does NOT prevent any other customer from utilizing his purchase.
Or how about someone acting raucously at a nice, quiet restaurant? Same thing.Yes, that is the same specious analogy.
Since he did pay for services, that means that the company feels favorable that the law will side with them.I have no doubt that Valve is hiding behind its Steam subscriber agreement here and doesn't give a damn about mOOzilla since he is just one customer among millions. My point is simply that such horrendous customer service is unacceptable, and Valve does not deserve its customers' business because of it.
Is Steam malware? Have you encountered huge machine stopping problems with Steam? Is it the threat that you might get banned for some percieved 'wrong' reason, such as cheating, excessive profanity, unsportsmanlike conduct, etc? Is it because they don't have someone to phone in case you have a problem running your software?Yes to all of the above and more.
Read the whole post next time.I read the whole post. You shouldn't have used Microsoft as an example because Valve and Steam pale in comparison to it.
I have checked all the ones under Wikipedia's list of digital distributiors (four or five) and not one had a phone line.Well if RealArcade is not in that list then obviously that is not ALL of them.
Then, you should not have used the company as an exampleRead the whole post next time.
Valve simply chooses not to spend the money because too many of its customers are sheep like you who don't demand it.Haha. I don't demand it because (for me) Valve's products have never prevented me from playing the games I paid for when I wanted to. Maybe I'm just lucky.
That is not true. I have not recently checked every one of them, but RealArcade doesI have checked all the ones under Wikipedia's list of digital distributiors (four or five) and not one had a phone line.
That's because most people don't talk like complete twats to people trying to help them. Phone up Microsoft next time you want to do an activation and say "Oi motherfucker activate my f..." (you get the point) and see how far you get.Although I have never spoken that way to Microsoft, I have done it on numerous occasions with previously intractable customer service representatives and surprisingly gotten my desired result. Sometimes a customer has to demonstrate just how serious he is when he has been wronged by a company, and profanity can certainly assist in conveying that. The bottom line though is that the customer is always right even when he is not. While Valve may not have liked mOOzilla's verbiage, the fact is that at worst it should have ignored his suggestions. It should NOT have disabled his ability to play the games he bought.
If you act like a 9 year old, you can hardly expect much sympathy from the person on the other end of the phone.It's not a question of sympathy. It's a question of responsibility. A business has a responsibility to satisfy its paying customers regardless of their personal disposition.
Yes there is. Microsoft is an enormous company with sufficient resources to have 24 hour helplines.Then you should not have used the company as an example. In addition Valve has sufficient financial resources to provide telephone contact for its customers. It doesn't have to be 24-hour customer support. Valve simply chooses not to spend the money because too many of its customers are sheep like you who don't demand it.
No other digital distributor even has a telephone helplineThat is not true. I have not recently checked every one of them, but RealArcade does. It's 1-866-597-5509, and it is available a generously accomodating seven days a week. Live chat support is available for more extended hours. Valve is certainly a large enough company to provide the same thing.
- the whole point is that they try to keep things digital.No, the whole point for those that don't provide it is to save money and to avoid having to immediately answer complaints.
My point was that a problem with Windows Activation puts people SOL until it's sorted.But, your point is specious because the problem can be solved very quickly due to Microsoft's superior customer support. Requiring no activation is obviously the best policy from the customer's standpoint, but at least Microsoft has made it much less burdensome than Valve by being much more immediately available and accomodating.
A problem with Steam puts people SOL until it's sorted. That's a valid comparison in my opinion.It would only be valid if those other companies handled problems as poorly as Valve. They don't.