Out of the Blue

Would you believe it if I told you that our twice replaced TiVo is already dead again? I know, I have a hard time believing it myself. It's actually not a TiVo, but a DirecTV-branded DVR, but whatever you call it, it's a door-stop now. I think I'd have given up on them by now were it not for DTV's incredibly nice customer service people, which should serve as a lesson to other companies. Outsourcing may save money in the short-term, but getting the detached sort of support offered a generic overseas call center offers would surely have sent me into the arms of cable TV by now.

Deja Vu Links! Thanks Ant.
Play: Flash Circle TD. Thanks Jay is Games. An homage?
Links of the Morning: $1,000 Pizza At New York City Restaurant.
Story: Chiquita admits paying fighters.
Science!: The universe is a string-net liquid.
How to Be Green in the Afterlife. Thanks Digg.
Image: Animated Stereogram. Thanks Enahs.
Media: Conan O'Brien playing with the Walker Texas Ranger Lever.
Another contender for 'Worst Special Effects Ever'.
Las Vegas Stardust Hotel and Casino Implosion.
Follow-up: Boston singer death ruled suicide.
Teh Funny: UserFriendly.
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18.
 
6 TiVo refurbs here - in 4 months
Mar 15, 2007, 16:15
18.
6 TiVo refurbs here - in 4 months Mar 15, 2007, 16:15
Mar 15, 2007, 16:15
 
I bought my first series 2 from TiVo. It worked great for about 2 years and then died. The odyssey began there. I ended up going through 6 (yes six) refurbished units in one summer. I bought another one at Best Buy with the full replacement guarantee after that. When I got the 7th replacement from TiVo I installed my own bigger HD and imaged it with InstantCake and it's been fine since. Their support was horrible. Every time they would make me run through the entire diagnostic routine and I would get transferred up the chain (usually took about 2 hours of phone/hold time) to an "engineer" (not what I would call them) who could actually do the RMA. This crappy support is the main reason I didn't buy the HD unit when it came out. I'm waiting for it to get cheaper and then I'll just get it from Best Buy or someplace else with a full walk-in/walk-out replacement guarantee.

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6 TiVo refurbs here - in 4 months
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