If you have a valid reason such as it was not as agreed between you and them
That is the problem in a nutshell. The video game industry's terms of purchase via its complicated EULA's are far too restrictive, broad, deceiving, and unconscionable. The purveyors of other types of media such as books, music, and movies which are sold to consumers get no such EULA's to hide behind. The consumer's rights in the ownership and use of those products are defined solely by copyright and other laws. Software sold to consumers including video games should be no different. There should be a standard enshrined in law which determines consumers rights and use of such products and no company should be allowed to circumvent it with an additional license for its own products. While specific license agreements are justified for customized software designed for use by businesses, they should not be allowed for products designed for mass consumption by consumers especially for entertainment products.
If a company churns through customers eventually it will disappear
The problem is that does nothing to compensate those who have already lost. Companies can't be allowed to keep the money in the first place regardless of whether they shutdown later.
This comment was edited on Mar 11, 11:28.