Well, you should go out and buy a copy because it's a great game, but so far I have to say Stardock has been EXTREMELY supportive of their players. Questions get answered quickly, bugs are acknowledged and then posted in a "Known issues" thread, they tell you whether or not they've fixed it yet, or whether they're still trying to replicate it (hard to fix otherwise), you just KNOW where you are, and what the state of the game is.
They just released a bonus pack that added like 50 new things you can add to your own ships, most of them are truly awesome.
I also was able to download all the collector's edition stuff, even though I didn't order it. I think it may be because I got the digital download though.
I know Spume says that they used to be very bad with their customers, but so far I have to say they are TRULY excellent.
Creston