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Out of the Blue

Well at some point when it seemed like it was going to be short story rather than a novel, I promised a full accounting of the events surrounding our server crash and subsequent down-time. At this point I don't think it's possible to marshal all the necessary details into a concise (or even rambling) explanation, but in an effort to fulfill that promise and satisfy curious minds, I will attempt to point out some of the highlights of the situation, without getting too far into the blame game. That said, I have to say up front that the main culprit in the downtime is myself, as noted in this first point below:

Things that went particularly wrong:
After our previous server crash the mail I sent off to the appropriate IT folk to make sure our back-ups were being properly conducted had a typo in the address line, and was never received, much less acted upon. This single point of failure was really the downfall of the whole process, and I have to accept full responsibility for that (and I have scolded others in the past for introducing typos into things like email addresses and URLs when it would be far safer to use an address book entry or copy and paste them from known good locations). There was also an unfortunate communication breakdown (for which the fault lies elsewhere) that prevented all the data from the old server from being transferred to the new one when it could have prevented all this from being a problem. The actual server crash was heat related, apparently the cooling failed in the box that was Frankensteined together, and things sort of melted down. It took a while to determine the drives needed data recovery, and the recovered data was returned on a drive that was not useable in any systems we had on hand (we specifically asked to get the data back on DVD but that was apparently impractical, don't ask me how we then ended up with incompatible media). Eventually a machine had to be built to accommodate the drive and this server was then placed in the data center for transfer. Naturally a host of disk errors ensued, because what fun would disaster recovery be without further disasters?

Things that went particularly right:
The folks at UGO stepped up to the plate big time as far as providing resources, coming up with a brand new server to move the site onto temporarily (and now permanently), in coordinating and paying for the data recovery, and then springing for the parts to build a new machine just to read the recovery drive. Additionally, their IT people, in particular Chris, devoted several man-days to this whole process. Bagpuss also deserves thanks for some timely technical assistance, as well as jumping in and setting up the Chatbear forum we used during the recovery. Furn, Blammo programmer who is now wrapped up in his studies, also sacrificed a good deal of his valuable spare time to work on various aspects of this. Last, but far from least, is Frans, who is always a great friend to this site. Frans put in a yeoman effort on this project: helping sort through the aftermath of the crash, devising a plan going forward, providing moral support when things looked bleak, and even at the very end, sympathetic over the prospect that I would have to manually enter the some 1200(!) stories from the last seven weeks into the database, he wrote a script to automate most of the database update, which he did while fighting the effects of pneumonia! Friends don't get any better than that, and I can only hope he knows how much that's appreciated. So huzzah and kudos to Frans, apologies for the downtime, and thanks for hanging in there with us.

Oh yeah, we will be implementing a disaster recovery plan that will hopefully be less of a disaster going forward.

R.I.P.: Prince Rainier of Monaco Dies at Age 81 and Saul Bellow, Author and Nobel Winner, Dead at 89.

Play Time: Gyroball.
Links of the Day: SIN CITY Comparisons. Thanks Chris.
GGG-GMAIL!. Language warning.
The Baby Sitter Outsource. Thanks Brent.
Stories of the Day: Florida Law Expands Right to Kill in Self-Defense.
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Follow-ups: Thompson's ashes to be shot from cannon. Thanks nin.
Fabien Cousteau.
Mars rovers enjoy a new lease of life.
Thanks Mike Martinez and Ant.

36. Re: No subject Apr 6, 2005, 15:55 Warhawk
I prefer a more plausable, Scooby Doo ending to 'The Case of the Burned out Server'...

*** Warhawk ***

Why don't you knock it off with them negative waves? Why don't you dig how beautiful it is out here? Why don't you say something righteous and hopeful for a change?


Have I lied to you? I mean, in this room? Trust me, leave that thing alone. - GLaDOS

Did IQs just drop sharply while I was away? - Ripley
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