More WoW Woes

This WoW Gameplay Discussion (thanks Voodoo Extreme) offers a message from Blizzard Entertainment president Mike Morhaime on the ongoing difficulties being experienced in World of Warcraft, their MMORPG. The update describes why 20 realms had to be taken offline, and how players from the impacted realms will be receiving a total of seven free days added to their subscriptions due to this and another glitch earlier in the week. The update concludes with promises and apologies:
I want to take this opportunity to say that we will do everything possible to ensure that unexpected downtime like this does not occur in the future and that if it is necessary, we will do everything possible to give you better warning and keep you informed. In the future, we will avoid doing maintenance during peak hours, unless no other alternative presents itself. When complications occur that could impact your playing time, we will provide that information as well. We failed to do this last night, and I assure you that we are making changes to ensure that we do a better job of communicating with our players next time.

I want to extend my personal and heartfelt apology for the problems that some of you have been experiencing on our servers. We remain committed to delivering the best possible service for you and will continue to work around the clock to ensure that we provide an experience that you and I have to come to expect from Blizzard games.
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Re: No subject
Jan 24, 2005, 01:30
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Re: No subject Jan 24, 2005, 01:30
Jan 24, 2005, 01:30
 
What boggles my mind is the amount of servers they have. 80 god damn servers. Imagine taking care of 80 servers.
Must be heaven for the support team.


Not to be rude, but 80 servers is fucking peanuts. My company has about 300, although probably far less users accessing them at the same time (maybe 40-50.000 peak), and I don't even work for a company that has IT as its primary business (we're a power company).
Combine that with the fact that their servers are all (supposed to be) the same. I actually have to support something that's classified as a server that's still running Windows Ninety Fucking Five.

But if you, as Blizzard, are having problems keeping your 80 servers under control, maybe you need to hire more support personnel that actually know what the fuck they are doing.
It's probably not really hardware related, though, all the issues seem codebased if anything and more like the woes every company goes through when it first shifts to MMORPGS.

You're all acting like all this shit is new or something, that this is the first MMORPG to have massive downtime in its first few months, that it's new that quests are broken, shit is bugged etc.
EVERY MMORPG has these issues at the beginning. You all know this.
But here's what I don't get. YOU'RE ALL STILL BENDING OVER AND ALLOWING BLIZZARD TO SHOVE THAT 15 BUCKS A MONTH STRAIGHT BACK UP YOUR ASS.

And then you complain.

I probably just don't "get it".

Creston

This comment was edited on Jan 24, 01:46.
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