What boggles my mind is the amount of servers they have. 80 god damn servers. Imagine taking care of 80 servers.
So fucking what. Microsoft runs more than 5,000 servers and its all maintained by a team of less than 100 people divided into 2 groups & 3 subgroups.
The main building for IT has multiple OC-192, OC-48 feeds, and enough equipment to classify the capital in that single building at over a billion dollars. That's a thousand million dollars! They don't have these kinds of problems; and they're always running beta-test code on those servers because Microsoft *always* tests out its software on their own equipment first before they ship product.
Bottom line: Stop making excuses for this pathetic display of uselessness. They should hire in new people & fire off half the staff they have that is fucking everything up.
I don't really give a shit about WOW. I'll never play it. And I think you're all wasting your time. But hey, it's a big name product and so I'll take a look at the comments.