More WoW Woes

This WoW Gameplay Discussion (thanks Voodoo Extreme) offers a message from Blizzard Entertainment president Mike Morhaime on the ongoing difficulties being experienced in World of Warcraft, their MMORPG. The update describes why 20 realms had to be taken offline, and how players from the impacted realms will be receiving a total of seven free days added to their subscriptions due to this and another glitch earlier in the week. The update concludes with promises and apologies:
I want to take this opportunity to say that we will do everything possible to ensure that unexpected downtime like this does not occur in the future and that if it is necessary, we will do everything possible to give you better warning and keep you informed. In the future, we will avoid doing maintenance during peak hours, unless no other alternative presents itself. When complications occur that could impact your playing time, we will provide that information as well. We failed to do this last night, and I assure you that we are making changes to ensure that we do a better job of communicating with our players next time.

I want to extend my personal and heartfelt apology for the problems that some of you have been experiencing on our servers. We remain committed to delivering the best possible service for you and will continue to work around the clock to ensure that we provide an experience that you and I have to come to expect from Blizzard games.
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Re: No subject
Jan 22, 2005, 14:19
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Re: No subject Jan 22, 2005, 14:19
Jan 22, 2005, 14:19
 
Apologies like this one for vague problems is exactly what the I believe most of the "whiners" on the forums are tired of. They are tired of not hearing what is going on. I am sure lines like " ... we will do everything possible to ensure that unexpected downtime like this does not occur in the future ... " and "When complications occur that could impact your playing time ... " are good for the front page but in the forums people want to be leveled with. They want to hear something like "Last night we had unexpected jump in server population which overloaded server ***** and we are currently trying to fix it" or "Last night an intern spilt his cup of coffee right into server **** we are sorry and will need 8 hours to let it dry" or "I'm sorry I really don't know what the problem is so I am just going to hit reset in a few. Expect server to be up in an hour."

But they DID explain in detail what the problem was with these 20 servers. One of the boat routes was causing the server to crash somehow, so they removed it and replaced it with NPCs, and they explained this all in the messages that appear at the login screen. They even followed it up with messages about how the NPCs would be changed to friendly for both sides so that they couldn't be killed by enemy players.

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