>You don't happen to be one of the very early TiVo purchasers, do you?
Don't think so. We subscribed around the time the Series2 boxes came out.
They did say we had the option of paying for warranty replacement with the same level TiVO box or purchasing a new upgraded one. If we had chosen to purchase a new one, we would have had to pay for a new subscription.
It didn't seem like the technical support person was giving us any special treatment. Though, he was quite friendly and seemed relieved to be talking to someone rational and technically competent.