The Funcom forums are filled with bitching
And this is different, how?
I love AO - it's a great game but MMORPG players are the biggest bunch of whiney babies on the internet. It made sense when the genre was new - but there are a billion games out there now and they all have the same problems.
Developers are slow to respond, classes are imbalanced, customer service sucks, they nerf you if you get too powerful, you have to camp spawns to get the best items, other players will grief you.
Did I miss anything?
If any of these problems are too much for you to deal with, move on! It will not change. It is the nature of the beast.