I'm with WD...it's about customer service. And if that's your job, that's your job. I get flack almost every day, but my job is to try and put on a positive front while providing the best service I can. Sure it gets frustrating - but like WD said, you NEVER bite that hand that feeds you. Because if you do, they'll quickly find someone else who won't. It's that simple...if they guy doesn't like his job, then it's time to move on. But his comments reflect badly on the company he's representing.
Supporter of the "A happy fredster is a muted fredster" fanclub.http://www.kenandrews.com/