True, none of us know the entire situation, but what part of UNDER NO CIRCUMSTANCES DO YOU INSULT THE CUSTOMER don't you understand? If you can't stand the heat get out of the kitchen but don't make an ass of yourself on the way out is all I'm saying. As a company rep it's your JOB to take the high road in a situation like this, not stoop to the others' level. That only results in people laughing and pointing at you, and rightly so. If he'd said nothing and bowed out gracefully nobody would have ever heard about this. Instead he had to come off like the punks that drove him over the edge. EVERYBODY likes to laugh at an asshole. Especially when he shoots himself in the foot. Don't be such a bleeding heart.