Tex & WebDemon -
While I agree that his post is certainly not great customer-service, lets remember that we're seeing a TINY snippet of conversation from what has probably been a months-long ordeal.
Before jumping on anything like this, remember that we don't know the full story. I haven't seen a single post on Blue's here by anyone that was a regular user of that forum - and Alex hasn't gone into detail about the history from his side either; so its safe to say that NONE of us have the right to make flat judgements about the entire situation - because none of use KNOW the entire situation.
--Noel "HB" Wade