LMFAO!! That guy from Sierra was priceless!!! I've never seen anyone implode and commit career suicide like that before. Sure people bitched a lot on those forums, but I've seen worse. This guy's either a real panty-waist with paper thin skin or he's some loser who thinks himself far above a lowly PR guy on the message boards and is taking it out on the customers because his life blows! None the less, it was awsome! I suspect that Tuesday morning is gonna suck for this ass-hat. Definately a pillar of customer service this one.