PlanetSide has a lot of good features, but quality coding and customer service isn't one. My crash errors only worsened after the last patch to the point where I couldn't stay on for more then a 20 minutes, crashed if I tried to get into battle, etc.

Worse is SOE's excuse for customer service. Posting to their Tech Support forum is an exercise in frustration. If you don't post in the right "format" (which requires hunting down various huge log files which occasionally PlanetSide "forgets" to log anyway) ... they ignore you. Even if they don't ignore you, they usually just add you to your "list" of information.

Complaining too loudly about this will get you banned from the game. Yup, I was banned from PlanetSide not for cheating, or being a TKer, or abusing other players, but for complaining about SOE. It was pretty moot since I was abandoning the game anyway, but I found it to be the pinnacle of lousy tech support that the one and only response I ever got from Sony was that I was being "inappropriate" - this while player-player flaming is a secondly occurance on their forums without a blink.

Instead of new features they should be discussing patches which fix things, not break them. And they should be honest that this is still an open beta with the added "feature" of paying for it.

I know some people who enjoy PS for it's social graces, it's massive battles and squad based tactics - all things which (when the game runs) are extremely fun and very addictive. For me, the frustration wasn't worth the price tag.